topic Re: why do incoming calls on my mobile keep going to voicemail in Mobile Network discussions

why do incoming calls on my mobile keep going to voicemail

lesnorman — Wed, 19 Apr 2023 16:44:25 GMT

Re: why do incoming calls on my mobile keep going to voicemail

Chris_B — Wed, 19 Apr 2023 17:12:24 GMT

@lesnorman Is that all calls ?

Re: why do incoming calls on my mobile keep going to voicemail

lesnorman — Wed, 19 Apr 2023 17:44:04 GMT

no just my wife trying to reach me

Re: why do incoming calls on my mobile keep going to voicemail

OldSchoolTech — Wed, 19 Apr 2023 19:12:11 GMT

hi @lesnorman

please refer to @Chris_B advice regarding possible call-blocking.

kind regards, OldSchoolTech

Re: why do incoming calls on my mobile keep going to voicemail

Chris_B — Wed, 19 Apr 2023 18:45:44 GMT

@lesnorman Have you accidentally blocked her number on your device? If you’ve done thiis this is what will happen.

Re: why do incoming calls on my mobile keep going to voicemail

Chris_B — Wed, 19 Apr 2023 18:46:38 GMT

@OldSchoolTech It’s nothing to do with call ring time the call is going straight to voicemail.

Re: why do incoming calls on my mobile keep going to voicemail

OldSchoolTech — Wed, 19 Apr 2023 19:09:41 GMT

hi @Chris_B

thanks for clarification. (i'll remove "how to extend ring time" guide from this thread) and hopefully, @lesnorman will give us feedback about his issue.

as you indicate he may have accidentally blocked his contact's telephone number. from memory, this is very easy to do on later android phones, which have an internal call-blocking feature (i think)?

unfortunately, my pixel 4 (android 13) died on me last week at work, so i cannot verify this "internal call blocking" feature. of course, there are various call-blockers also available on google playstore he (may) also have installed.

hopefully, he'll post back on this forum, and let us know 👍

kind regards, OldSchoolTech

Re: why do incoming calls on my mobile keep going to voicemail

bristolian — Wed, 19 Apr 2023 19:42:30 GMT

Does your phone show signal indicators when incoming calls fail?

Re: why do incoming calls on my mobile keep going to voicemail

trubex — Fri, 30 Jun 2023 21:17:44 GMT

Just some

Re: why do incoming calls on my mobile keep going to voicemail

Christopher_G — Sat, 01 Jul 2023 07:04:13 GMT

Hi @trubex

How long have you had this problem for? Have you tried restarting your phone?

Chris

Re: why do incoming calls on my mobile keep going to voicemail

eastcoastuk1 — Tue, 18 Jul 2023 14:24:16 GMT

Same problem here all my calls are going straight to voicemail...... The do not disturb and airplane mode are both switched off I've rebooted the mobile I'm not sure how long this has been happening for

Re: why do incoming calls on my mobile keep going to voicemail

James_B — Tue, 18 Jul 2023 14:47:13 GMT

Hi @eastcoastuk1,

Welcome to the EE Community. 🙂

Are you able to make outbound calls?

James

Re: why do incoming calls on my mobile keep going to voicemail

eastcoastuk1 — Wed, 19 Jul 2023 12:56:22 GMT

Hi James Thank you for reaching out. I've noticed today there is no signal showing on the mobile phone I'm currently using Wifi through BT and the phone is working on that.

Previous to the above I was able to send and receive Text messages so I assume it was going through the Router.

Re: why do incoming calls on my mobile keep going to voicemail

James_B — Wed, 19 Jul 2023 13:10:05 GMT

Hi @eastcoastuk1,

So to confirm, you can make and receive calls when using WiFi Calling?

Does the Network Status Checker show any problems in your area?

James

Re: why do incoming calls on my mobile keep going to voicemail

eastcoastuk1 — Wed, 19 Jul 2023 13:48:28 GMT

Hi James Yes I can receive and make calls through WiFi Calling, The signal indicator on the mobile is showing no signal. When I check the Network status it comes up as Device not found? the signal has progressively got worse, I have a sim only deal which started 7 only weeks ago

Stephen

Re: why do incoming calls on my mobile keep going to voicemail

James_B — Wed, 19 Jul 2023 13:50:34 GMT

Hi @eastcoastuk1,

What type of phone are you using?

James

Re: why do incoming calls on my mobile keep going to voicemail

andyh100 — Wed, 20 Sep 2023 09:30:15 GMT

ive been on the phone to EE for days about this exact same problem. Everything been reset, nothing being forwarded etc. At times it also take 20 secs or more to phone out. Apparently its nothing to do with the network and my phone...

they are sending me a new sim as apparently they only last a few years and mine is 5 years old in my iphone 12.

In all honesty i think its a network issue and nothing to do with handset but we shall see.

the funniest part was EE tried to call me back a few hours after resets to see if it was working. they got sent straight to voicemail 😉

Re: why do incoming calls on my mobile keep going to voicemail

OldSchoolTech — Wed, 20 Sep 2023 18:45:46 GMT

hi @andyh100

you write "they [incoming calls] go straight to voicemail"

many phone owners dont actually know how to check their voicemail "ring time" settings, which will be between 5 - 30 seconds on the EE network.

you may find my simple guide posted here useful:

https://community.ee.co.uk/t5/Mobile-Services/How-To-Extend-Ring-Time-Before-A-Call-Diverts-To-Voicemail/

you also mention an issue with older SIMs.

looking into this, i discovered older phones can be "refurbished" by simply shutting down the unit, removing your SIM and cleaning it [gold part] with a cotton bud dipped in a drop of alcohol cleaner (such as cheap window cleaning solution). you may also find blowing into the vacant SIM slot (on your phone) removes dust from the internal SIM contacts, so a better SIM-phone connection is obtained.

hopefully, your new SIM will solve your issues. 👍

pls post back here and let us know the outcome if you wish.

regards OldSchoolTech.

Re: why do incoming calls on my mobile keep going to voicemail

bristolian — Wed, 20 Sep 2023 19:47:54 GMT

There is nothing inherently wrong with an older SIM if it still functions.

Re: why do incoming calls on my mobile keep going to voicemail

andyh100 — Thu, 21 Sep 2023 08:44:29 GMT

sorry the link you provide for changing ring time for voicemail is a dead link. Can you send another one?