topic Re: Extremely slow speeds/regularly disconnecting in the evenings in IV36 area in Mobile Network discussions

Extremely slow speeds/regularly disconnecting in the evenings in IV36 area

tomgforres — Thu, 29 Jun 2023 20:31:20 GMT

Anyone else had really slow speeds and regular disconnects lately in the IV36 area around forres/elgin? We use a EE 4G router as there is no fibre available in rural areas lol but it's been fine for the last 12 months up until recently. Seems to be at peak times the speeds are throttled lately. Mast work had been done in the area but was supposedly completed. Totally unusable in the evenings if your trying to online game

Re: Extremely slow speeds/regularly disconnecting in the evenings in IV36 area

James_B — Fri, 30 Jun 2023 08:04:40 GMT

Hi @tomgforres,

Welcome to the EE Community. 🙂

Does the Network Status Checker report any problems in the area?

James

Re: Extremely slow speeds/regularly disconnecting in the evenings in IV36 area

Mustrum — Fri, 30 Jun 2023 08:24:45 GMT

There was a problem in the area as the OP reported, @tomgforres have you reported the issue to the CS team or on the check availability site?

We recently fixed a problem in IV36 3EF

Our engineers have fixed a problem here. It should all be working again now. If you're still experiencing problems, let us know.

Report a problem

With My Places, we'll get in touch if there are any network issues that will affect you at this address.

Re: Extremely slow speeds/regularly disconnecting in the evenings in IV36 area

bristolian — Fri, 30 Jun 2023 15:55:41 GMT

Does the router allow you to identify which EARFCN are in use when you experience slow speeds?

Throttling is unlikely, but heavier network loading at certain times of day is a distinct possibility.