topic Re: The Report A Fault webform is broken in Mobile Network discussions

The Report A Fault webform is broken

Ninlilizi — Fri, 30 Jun 2023 08:58:37 GMT

I am trying to report a fault with the network in my area, but the webform for doing so it broken and returns an error when trying to submit the report.

Is there another way to report the issue? Or even report the fault with the fault reporting webform?

Re: The Report A Fault webform is broken

Schockwave — Fri, 30 Jun 2023 09:26:02 GMT

Hello @Ninlilizi ,

Welcome to the community,

Did you register and report it here:

https://coverage.ee.co.uk/coverage/ee

Re: The Report A Fault webform is broken

Ninlilizi — Fri, 30 Jun 2023 09:28:10 GMT

I tried, but I am unable to, as the webform is broken and displays an error when attempting to submit the problem report.

Re: The Report A Fault webform is broken

James_B — Fri, 30 Jun 2023 10:19:36 GMT

Which error message do you see @Ninlilizi?

James

Re: The Report A Fault webform is broken

Ninlilizi — Fri, 30 Jun 2023 10:25:04 GMT

Re: The Report A Fault webform is broken

James_B — Fri, 30 Jun 2023 10:48:26 GMT

Hi @Ninlilizi,

I'm not able to duplicate this issue at my end. Please can you clear your web browsers cookies and cache and try again?

Thanks

James

Re: The Report A Fault webform is broken

Ninlilizi — Sun, 02 Jul 2023 00:15:21 GMT

I had done that. I had also tried with multiple browsers and multiple PCs.

What solved the problem for me was leaving the box given to describe the problem blank.

Fortunately, even without describing the issue with the tower, they were able to discover and fix my issue.

So, I'm happy again. It all worked out. Thank you for your time, people. 🙂

Re: The Report A Fault webform is broken

Christopher_G — Sun, 02 Jul 2023 06:39:26 GMT

Thank you for letting us know, @Ninlilizi

Glad you're up and running again.

Chris