topic Mobile mast not working in Abbots Langley area in Mobile Network discussions

Mobile mast not working in Abbots Langley area

Isc5000 — Mon, 26 Jun 2023 17:30:31 GMT

Good afternoon all,

I live in a village called Abbots Langley Hertfordshire. We have really sketchy mobile signal due to the mast right in the centre not working.
Even after reporting this via the phone, I am hoping someone from Technical can escalate this.

The mast in question is outside a local Chinese restaurant - recently closed.

Box next to mask saying Orange, so it’s obviously quite old from the exterior,

Can anyone help please?

Address: xxxxxxxxxxxxxx

Images of box and mast attached.

Help would be greatly appreciated.

Re: Mobile mast not working in Abbots Langley area

bristolian — Mon, 26 Jun 2023 17:40:28 GMT

If you've reported this by phone, then the correct teams should already be made aware. It might be worth checking via the "check status" option on https://coverage.ee.co.uk/coverage/ee whether there's a recognised fault.

The only additional observation I would make is that this site does indeed look to be quite an old, potentially 2G/4G1800-only site at best. There don't seem to be enough streetcabs, muchless antenna space, for anything more substantial.

Re: Mobile mast not working in Abbots Langley area

Isc5000 — Wed, 28 Jun 2023 08:41:51 GMT

Thank you for responding. Unfortunately this mast is centrally located and covers the village area.

Even if it is as brought into service for calls coverage, it will make a massive difference to the village.