topic Re: Poor signal but app says it’s great in Mobile Network discussions

Poor signal but app says it’s great

smeg153 — Wed, 21 Jun 2023 22:27:21 GMT

App says I should have a great 5 bar signal. Without my Wi-Fi the phone is useless poor signal and no mobile data. That’s the local area as well. We are not that far from an ee mast but it’s probably for 5g users. Since 5g has been available my signal strength has reduced.

[Mod edit: Image rejected as it contained personal information, such as your full post code]

Re: Poor signal but app says it’s great

bristolian — Wed, 21 Jun 2023 21:37:09 GMT

Its a popular misconception in some sections of the press, but there's no such thing as a "5G mast" - all EE's network sites carry multiple technologies, and the NSA nature of 5G means that any site carrying 5G also carries 2G/4G.

Alterations in perceived coverage levels shouldn't cause any concern of themselves, unless you are having problems using mobile services as a result - be it problems with voice calls or using mobile data. If you choose the "check status" option on the webtool, is anything reported?

Re: Poor signal but app says it’s great

smeg153 — Fri, 23 Jun 2023 18:05:24 GMT

Thanks for the clarification on the mast.
Indoors and outdoors locally the signal strength is poor. Unless I’m on Wi-Fi I cannot call out or receive calls. Their is apparently is no service issue. But this applies to my android work phone as well as iPhone.

Re: Poor signal but app says it’s great

James_B — Sat, 24 Jun 2023 07:22:00 GMT

What does the coverage checker report for your area @smeg153?

James

Re: Poor signal but app says it’s great

bristolian — Sat, 24 Jun 2023 08:21:58 GMT

Does indoor coverage improve to the east of your location, towards the more populated area?

Re: Poor signal but app says it’s great

smeg153 — Sat, 24 Jun 2023 08:28:16 GMT

My coverage should be excellent indoors and out but without Wi-Fi on I barely get any signal. Mobile data doesn’t connect to anything. This also applies to my work phone on business EE which is shocking ( but I don’t pay for that) as coverage is poor for that as well over most areas. My wife is on Vodafone and has no trouble I might have to switch.

Re: Poor signal but app says it’s great

smeg153 — Sat, 24 Jun 2023 08:29:59 GMT

To be honest I think EE coverage is poor in the Midlands in general. Your more likely to get hotspots of good coverage rather than small areas of poor coverage.

Re: Poor signal but app says it’s great

James_B — Sat, 24 Jun 2023 12:14:47 GMT

Hi @smeg153,

If you're experiencing problems in most areas, this suggests there could be an issue with your phone.

I'd recommend contacting Technical Support to run through some diagnostics.

James

Re: Poor signal but app says it’s great

smeg153 — Sat, 24 Jun 2023 17:31:01 GMT

My phone is an iPhone XR and I also have a Samsung work phone both experience the same issue at home and in the local area even though we’re within 1/4 mile of a big mobile mast. The phone signal very gets above 2 bars and when I call or am called it sounds like I’m in a washing machine apparently lol

Re: Poor signal but app says it’s great

smeg153 — Sat, 24 Jun 2023 17:34:17 GMT

Just checked network status since I started this thread there now appears to to be an issue which they are looking into it says there working on it it could take up to 16 hours I’ll let you know if there’s any improvement

Re: Poor signal but app says it’s great

James_B — Sun, 25 Jun 2023 08:08:35 GMT

Thanks @smeg153 🙂

James

Re: Poor signal but app says it’s great

smeg153 — Mon, 10 Jul 2023 14:09:31 GMT

It still says they are looking into it !!

Re: Poor signal but app says it’s great

Leanne_T — Mon, 10 Jul 2023 14:40:03 GMT

Hi @smeg153

If you register for updates on the coverage checker, once we have more information on the area our network team will let you know via text or email.

Leanne.

Re: Poor signal but app says it’s great

smeg153 — Sat, 15 Jul 2023 07:40:44 GMT

They’ve been on it for weeks now! Had to resort to Wi-Fi calling at home using my Virgin broadband connection. Might as well have a landline at home and switch off mobile.

Re: Poor signal but app says it’s great

Leanne_T — Sat, 15 Jul 2023 08:00:07 GMT

Hi @smeg153

If you give us a call on 150, the team will be able to provide a detailed updated for the area.

Leanne.

Re: Poor signal but app says it’s great

Dave6018-5 — Sun, 16 Jul 2023 14:53:06 GMT

You need to raise it has a complaint , if it is your home address then EE should be releasing you from your contract,

EE will ask you to do speed test do them , submit them and see what they come back with and if they say everything is fine, also uses the ofcom signal checker,.but do not let them close the complaint , the ombudsman take a dim view of misrepresentation on a signal map and remember to stand your ground and if goes to the ombudsman then it cost EE a fortune so it's in its best interest to sort it, please don't be fobbed off

Re: Poor signal but app says it’s great

bristolian — Sun, 16 Jul 2023 17:34:03 GMT

@Dave6018-5 wrote:

You need to raise it has a complaint , if it is your home address then EE should be releasing you from your contract,

In legal terms, this advice is incorrect. No mobile operator will guarantee coverage in any specific location or a fault-free 24/7 service - T&Cs do allow for this.

EE offer WiFi-calling as an excellent mitigation for indoor coverage issues. Any derogation from this theory will be on an individual case-by-case basis.

The complaints process is available to use for anyone, but the coverage maps are not a guarantee of service either.

Re: Poor signal but app says it’s great

smeg153 — Sat, 19 Aug 2023 12:11:55 GMT

An update for any interested parties. The fault is ongoing as are the repairs. Must be nearly two months since it was first reported.