topic Re: Mobile internet a shambles today in Mobile Network discussions

Mobile internet a shambles today

finnleeey — Thu, 22 Jun 2023 08:19:28 GMT

Mobile internet speed sitting below 1MBPS sometimes spiking up to 10MBPS and disconnecting completely every 5 minutes or so, has been the case for the past 3 hours. Done the usual restart nonsense, definitely a network problem, might not be noticeable with general usage but when USB tethering it's an absolute nightmare.

Re: Mobile internet a shambles today

Alex_M — Thu, 22 Jun 2023 08:27:41 GMT

Hi @finnleeey,

Have you used the Network Coverage Checker to check for any coverage issues or problems in your area?

Thanks,
Alex

Re: Mobile internet a shambles today

finnleeey — Thu, 22 Jun 2023 08:35:18 GMT

Says no issues, but the fact that the page timed out then took 2 minutes to load would point to that not being the case.

Re: Mobile internet a shambles today

Alex_M — Thu, 22 Jun 2023 08:39:44 GMT

What device are you using?

Re: Mobile internet a shambles today

finnleeey — Thu, 22 Jun 2023 08:42:31 GMT

Oneplus 7

Re: Mobile internet a shambles today

Alex_M — Thu, 22 Jun 2023 08:45:42 GMT

So a pretty modern device.

If you have already tried resetting network settings, ensure that the APN settings are correct.

If it still is unstable, then give 150 a call as there may be an issue that has not been identified yet.

Thanks,
Alex

Re: Mobile internet a shambles today

finnleeey — Thu, 22 Jun 2023 09:26:58 GMT

APN settings were correct. I'm not wasting an hour on the phone, especially when a bunch of people are in the EE twitter replies saying they can't get through.

Re: Mobile internet a shambles today

finnleeey — Thu, 22 Jun 2023 09:38:33 GMT

Re: Mobile internet a shambles today

James_B — Thu, 22 Jun 2023 10:04:12 GMT

Hi @finnleeey,

I'm sorry to hear you're experiencing problems with your mobile data speeds.

Please use the 'report a problem' button on the Network Status Checker and the team will be happy to take a look at it for you.

James

Re: Mobile internet a shambles today

finnleeey — Sat, 29 Jul 2023 19:59:49 GMT

@James_B Same problem all day today, is this going to become a regular occurrence?

Re: Mobile internet a shambles today

Katie_B — Sun, 30 Jul 2023 06:47:17 GMT

Hello @finnleeey.

Did you manage to report a problem using the Network Status Checker?

Speak soon,

Katie