topic Re: No EE signal- emergency calls only in Mobile Network discussions

No EE signal- emergency calls only

Bahar92 — Thu, 22 Jun 2023 05:28:32 GMT

My ee network has been down for more than 24 hours. I have reset the phone and the SIM but still same issue. There is no network problem in my area. I called EE on Monday night to obtain a replacement SIM for my secondary account and since my network is down. Is there something EE can do their end by mistake to stop my SIM from working?

Re: No EE signal- emergency calls only

Bahar92 — Thu, 22 Jun 2023 05:33:34 GMT

Should have said. I am UK- Swansea. Not using phone from abroad

Re: No EE signal- emergency calls only

James_B — Thu, 22 Jun 2023 06:09:14 GMT

Hi @Bahar92,

Welcome to the EE Community. 🙂

What was the reason for the replacement SIM? If it was lost or stolen, the old SIM would be disconnected when the new one was ordered.

It could be that the wrong SIM was disconnected when you called. Please get in touch with Customer Care so a member of the team can look into this for you.

Thanks

James