topic No mobile service in Mobile Network discussions

No mobile service

DaniiD — Tue, 13 Jun 2023 13:03:50 GMT

Hi there. I am currently in Shetland with no mobile data at all. When will this be resolved and will I receive a refund for not getting internet as this is unacceptable without notice.

Re: No mobile service

Christopher_G — Tue, 13 Jun 2023 14:40:09 GMT

Hi @DaniiD

Welcome to the community

Are you able to check the postcode on our coverage checker? If you hit 'check status', it will let you know if we're aware of any problems in the area. If we're not aware of a problem, it will let you report one so that our network team can investigate.

If you would like to discuss compensation, I'd recommend speaking to our technical support team.

Chris

Re: No mobile service

bristolian — Tue, 13 Jun 2023 21:31:21 GMT

Is your phone showing mobile coverage? If you have no service, then that will cause a loss of calls, texts & mobile data.

Out of interest, where on Shetland are you? No network guarantees a fault-free service 24/7, and un-planned outages are unavoidable from time-to-time.