topic Re: weak Internet in Mobile Network discussions

weak Internet

Adilson67 — Tue, 13 Jun 2023 09:09:04 GMT

I bought an IPhone pro Max unlimited internet and it has 20 mg of internet I hope they solve it if not I will return this cell phone

Re: weak Internet

Christopher_G — Tue, 13 Jun 2023 10:59:12 GMT

Hi @Adilson67

Welcome to the community.

Where did you take your plan out from? Was it online, over the phone or in one of our EE Stores?

Have you spoken to our Mobile Care team about this?

Chris

Re: weak Internet

Adilson67 — Tue, 13 Jun 2023 11:16:27 GMT

I bought it online and since I bought it my internet is slow, and my plan
is an IPhone 14 pro max with unlimited data I would like you to solve this
problem if not I will return this phone

Re: weak Internet

Christopher_G — Tue, 13 Jun 2023 12:13:56 GMT

OK, thanks @Adilson67

If you contact our Mobile Care team, they'll be able to look into this and get you onto the correct plan.
Chris

Re: weak Internet

Adilson67 — Tue, 13 Jun 2023 12:19:53 GMT

What plan?? I have my internet slow that's it! or do you want me to draw for boce?? SLOW INTERNET!!

Re: weak Internet

Christopher_G — Tue, 13 Jun 2023 12:27:00 GMT

Sorry, @Adilson67, I didn't understand your first post. I thought you were talking about allowances, not speed. The speeds on the mobile internet can depend on a number of things, including the coverage in your area. Have you checked the coverage and network status for your area?

Chris

Re: weak Internet

Adilson67 — Tue, 13 Jun 2023 12:45:27 GMT

yes it has the signal and 5g but it does not exceed 20gb

Re: weak Internet

Christopher_G — Tue, 13 Jun 2023 12:50:09 GMT

OK, thanks @Adilson67. Is that in more than one area or around one specific place?

Chris

Re: weak Internet

Adilson67 — Tue, 13 Jun 2023 13:08:24 GMT

everywhere I go there is something wrong with my internet speed

Re: weak Internet

Christopher_G — Tue, 13 Jun 2023 14:58:51 GMT

I recommend speaking to our technical support team, since this is happening in more than one location, @Adilson67

Hopefully they can get to the bottom of it for you.
Chris