https://community.ee.co.uk/t5/Mobile-Network-discussions/Slow-Data-since-engineering-work/m-p/1262650#M27727 <P>I have had this issue in xxxx xxx since they did work on a ‘local’ tower on 25/5/2023</P> <P>I have got through to technicians on 3 occasions and they have said that they will send engineers out, I get texts saying that the engineer has visited and not found found a problem. One of the technicians did say that when they worked on the tower they may have slightly changed the angle of the data cell and</P> <P>Me too&nbsp;</P> <P>I have had this issue in xxxx xxx since they did work on a ‘local’ tower on 25/5/2023</P> <P>I have got through to technicians on 3 occasions and they have said that they will send engineers out, I get texts saying that the engineer has visited and not found found a problem.</P> <P>The last technicians did say that when they worked on the tower they may have slightly changed the angle of the data cell and that 1/2 a degree could make all the difference to my reception and &nbsp;that he could see that &nbsp;I am receiving from the voice cell and that my phone no longer ‘sees’ the data cell</P> <P>I was able to cope with 36 mbps which is what I have had since I moved here in Sept 2022 but to go down to rarely achieving 1 mbps is virtually useless.</P> <P>Just waiting until 8 am to fight through the first line operators to speak to a technician again . . . . <span class="lia-unicode-emoji" title=":slightly_frowning_face:">🙁</span></P> <P>[Mod edit: Please do not post personal information on the public board. Thanks!]</P> Mon, 12 Jun 2023 08:30:12 GMT TheHedgeFairy 2023-06-12T08:30:12Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Slow-Data-since-engineering-work/m-p/1262650#M27727 <P>I have had this issue in xxxx xxx since they did work on a ‘local’ tower on 25/5/2023</P> <P>I have got through to technicians on 3 occasions and they have said that they will send engineers out, I get texts saying that the engineer has visited and not found found a problem. One of the technicians did say that when they worked on the tower they may have slightly changed the angle of the data cell and</P> <P>Me too&nbsp;</P> <P>I have had this issue in xxxx xxx since they did work on a ‘local’ tower on 25/5/2023</P> <P>I have got through to technicians on 3 occasions and they have said that they will send engineers out, I get texts saying that the engineer has visited and not found found a problem.</P> <P>The last technicians did say that when they worked on the tower they may have slightly changed the angle of the data cell and that 1/2 a degree could make all the difference to my reception and &nbsp;that he could see that &nbsp;I am receiving from the voice cell and that my phone no longer ‘sees’ the data cell</P> <P>I was able to cope with 36 mbps which is what I have had since I moved here in Sept 2022 but to go down to rarely achieving 1 mbps is virtually useless.</P> <P>Just waiting until 8 am to fight through the first line operators to speak to a technician again . . . . <span class="lia-unicode-emoji" title=":slightly_frowning_face:">🙁</span></P> <P>[Mod edit: Please do not post personal information on the public board. Thanks!]</P> Mon, 12 Jun 2023 08:30:12 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Slow-Data-since-engineering-work/m-p/1262650#M27727 TheHedgeFairy 2023-06-12T08:30:12Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Slow-Data-since-engineering-work/m-p/1262673#M27735 <P>Voice calls &amp; mobile data both use the same network signal.</P> <P>You're right to be pursuing this with CS. Any known issues should be listed on the website status tool.</P> Mon, 12 Jun 2023 07:46:11 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Slow-Data-since-engineering-work/m-p/1262673#M27735 bristolian 2023-06-12T07:46:11Z