topic Re: Very poor network in Mobile Network discussions

Very poor network

MrXX — Sat, 10 Jun 2023 06:17:25 GMT

Can anyone give a real and reasonable explanation for the poor network coverage of this Company for both,mobile Internet and network coverage, whilst I am in the Uk?When abroad, anywhere else in the EU or other European countries, the network is strong,even if you are between tall,solid concrete or metal buildings,so exclude the phone issues.We do have a few spots of 5G here and there,but if you spend your day travelling around the country, you will realise that most of the time you may get 1 out of 4 bars of signal,and the internet is...moving,slowly, until it dies.

Re: Very poor network

Katie_B — Sat, 10 Jun 2023 06:32:37 GMT

Hello @MrXX.

Welcome to the community.

I am sorry to hear you are experiencing this in more than one area.

By any chance are you able to test your SIM in another device to see if this issue continues?

Speak soon,

Katie

Re: Very poor network

bristolian — Sat, 10 Jun 2023 07:58:39 GMT

You've mentioned having a 5G phone, it's normal for this to show lower perceived 5G coverage than a stronger 4G one, just as in the early days of 3G & 4G.

There's nothing inherently wrong with "only" one bar, the onscreen indicators are only a guide and hide a complex calculation.

Do other EE users have similar problems in these locations?

Re: Very poor network

MrXX — Sat, 10 Jun 2023 12:19:25 GMT

Hi,

Thank you for your reply.

Yes i did use the sim in a different phone for a short while when i swapped the phones a few months back,but still the same.

Re: Very poor network

Katie_B — Sat, 10 Jun 2023 12:22:18 GMT

Thanks for getting back to me @MrXX.

I would recommend trying a replacement SIM to see if this improves for you.

Katie

Re: Very poor network

MrXX — Sat, 10 Jun 2023 12:38:28 GMT

Hi,

I do use the phone to be more specific in both modes ,5G ,and when i set the "Power saving " mode on,automatically it uses just 4G or anything else under this speed if is the case.The same,not any noticeable difference network coverage wise.

I downloaded from the Play Store an app to check the network coverage, the intensity or/and level of signal,and seems to "have the same opinion" as the phones built in network indicator. And the best indicator for me is the slower than normal of the Internet connection, and the fact that when the phone line is bad,if i watch the screen,i have mostly one bar or none.

Re: Very poor network

MrXX — Thu, 15 Jun 2023 13:29:44 GMT

Good afternoon,

I just replaced the sim,no difference whatsoever unfortunately.

Still curious though why in the UK only i have this issue, but when abroad, the signal strength is way powerful 🤷

Re: Very poor network

James_B — Thu, 15 Jun 2023 13:44:51 GMT

Hi @MrXX,

What type of phone are you using?

Is it a UK model?

James

Re: Very poor network

MrXX — Thu, 15 Jun 2023 14:32:42 GMT

Yes,is bought from EE,is a Samsung S22 Ultra.

Re: Very poor network

James_B — Thu, 15 Jun 2023 14:36:04 GMT

Thanks @MrXX , I just wanted to rule out a compatibility issue.

When you experience a network issue in a particular area, please report it via our network status checker so our network team can investigate.

James

Re: Very poor network

MrXX — Thu, 15 Jun 2023 14:49:42 GMT

Hi,
I reported for my home area,work,and some other places where i was
struggling to get decent internet.The problem is that most of the time i m
on the move and is impossible to do that for every place.
Also,i allowed to MyEE app to track and get info from my phone regarding
the network and signal coverage, hoping that this will improve the
situation, but aparently no change since nearly 4 years ago.Before this
phone,i had a Samsung S10,with the same symptoms.When the contract was
coming to an end for that phone,i made EE aware of the situation with the
network, but they manage to convince me to have another go for 2 years with
a new phone.The problem it still persist after nearly 4 years,and before to
end the contract with EE,i will try to get 2 cheap phones,double sim,and
get a sim for every main network operators in UK,carry them around for a
while,and see which is the winner.I hope will be one in the end..

Thanks,

Re: Very poor network

James_B — Thu, 15 Jun 2023 14:59:37 GMT

Hi @MrXX,

If you're experiencing issues everywhere you go, it points to an issue with your device.

I'd recommend contacting our Technical Support Team to run through some diagnostics.

James