topic Re: Mobile data issues in Mobile Network discussions

Mobile data issues

PetePB — Tue, 23 May 2023 19:38:54 GMT

Anyone else having mobile data issues/ slow speeds

Re: Mobile data issues

bristolian — Tue, 23 May 2023 22:09:22 GMT

Are these speeds consistently slow, or do they vary? And can you quantify what is "slow"?

You can check for local issues using "check status" on https://coverage.ee.co.uk/coverage/ee

Re: Mobile data issues

corduroy — Fri, 09 Jun 2023 05:25:20 GMT

I do. Since roughly the same time as you. I've done a lot of troubleshooting, spoke to EE phone support who told me to 'clean the SIM'... and even managed to get through to Android developers.

The advice I was given by the Android developers after running certain commands and showing them their output:

"According to the curl output it tries to connect via IPv6, even though both Twitter and Duckduckgo don't even have an IPv6 (AAAA) DNS record.

My guess would be that your ISP doesn't provide you an IPv4 address, so it uses DS-Lite when trying to connect to an IPv4-only website."

Has something changed in EE routers DS-Lite configuration around 23 May?

Me and my wife basically can't use internet when on mobile data for three weeks now. I am about to switch carriers, that's how frustrating this is.

Re: Mobile data issues

corduroy — Fri, 09 Jun 2023 05:27:25 GMT

I have the same issue. Since roughly three weeks. I've done a lot of troubleshooting, spoke to EE phone support who told me to 'clean the SIM'... and even managed to get through to Android developers.

The advice I was given by the Android developers after running certain commands and showing them their output:

"According to the curl output it tries to connect via IPv6, even though both Twitter and Duckduckgo don't even have an IPv6 (AAAA) DNS record.

My guess would be that your ISP doesn't provide you an IPv4 address, so it uses DS-Lite when trying to connect to an IPv4-only website."

Has something changed in EE routers DS-Lite configuration around 23 May?

Me and my wife basically can't use internet when on mobile data for three weeks now. I am about to switch carriers, that's how frustrating this is.

Re: Mobile data issues

Christopher_G — Fri, 09 Jun 2023 08:37:32 GMT

Hi @corduroy

I'm not aware of any changes. Have you spoken to our technical support team again since they asked you to clean you SIM?

Chris

Re: Mobile data issues

corduroy — Fri, 09 Jun 2023 10:16:32 GMT

Hi @Christopher_G ,

Thank you for your suggestion. I will try calling them again. Their proposed solution originally was to send replacement SIMs for us. I might take them up on that offer but it does not really instill confidence. The way I found out about the problem was trying to pay for parking while on a trip to Wales. While this was a minor inconvenience on this trip it could potentially leave me stranded in the future!

Re: Mobile data issues

Christopher_G — Fri, 09 Jun 2023 10:22:46 GMT

With problems like this, it's always a bit of trial and error to try and figure out what's causing the problem, @corduroy.

Fingers crossed that if they replace the SIMs, it fixes the problem. Let us know what happens.

Chris

Re: Mobile data issues

Sportandpe — Thu, 22 Jun 2023 18:48:17 GMT

Did you get an answer to slow speeds. Mine is appalling yet the app check say I shud have excellent network!!

Re: Mobile data issues

Sportandpe — Thu, 22 Jun 2023 18:50:01 GMT

Have used check status and it says excellent! Been slow for 2 days.

Re: Mobile data issues

Sportandpe — Thu, 22 Jun 2023 18:51:36 GMT

Have had to use vodaphone 4G to remote access work or stream Sky or iPlayer

Re: Mobile data issues

corduroy — Thu, 22 Jun 2023 20:02:37 GMT

No unfortunately. Got new SIM and that was only connecting via 3G and EDGE so super slow. Couldn't even use sat nav, that's how bad it was. I erased and reinstalled my phone for the second time through this ordeal and no change.

Sad to say had to leave EE...

Re: Mobile data issues

Leanne_T — Fri, 23 Jun 2023 06:39:55 GMT

Hi @Sportandpe

When using the coverage checker, did you select the 'check status' button? This will let you know if we're aware of a problem in your area and let you report one if we're not.

Leanne.