topic Re: Loss of signal when changing from plusnet to ee in Mobile Network discussions

Loss of signal when changing from plusnet to ee

Callii — Thu, 01 Jun 2023 13:06:39 GMT

Re: Loss of signal when changing from plusnet to ee

Katie_B — Thu, 01 Jun 2023 14:18:27 GMT

Hi @Callii.

Is this for mobile or home broadband?

Speak soon,

Katie

Re: Loss of signal when changing from plusnet to ee

Callii — Thu, 01 Jun 2023 16:31:27 GMT

Mobile

Re: Loss of signal when changing from plusnet to ee

Katie_B — Thu, 01 Jun 2023 16:39:15 GMT

Thanks for getting back to me @Callii.

Did you port your PlusNet number over to EE?

Katie

Re: Loss of signal when changing from plusnet to ee

Callii — Thu, 01 Jun 2023 16:40:41 GMT

Yes

Re: Loss of signal when changing from plusnet to ee

Katie_B — Thu, 01 Jun 2023 17:08:49 GMT

Are you able if your number is active if someone was to call it @Callii?

Has your PlusNet SIM been disconnected?

Katie

Re: Loss of signal when changing from plusnet to ee

Callii — Thu, 01 Jun 2023 17:18:30 GMT

No, cannot receive or send. Plusnet SIM removed and ee sim inserted.

Re: Loss of signal when changing from plusnet to ee

Callii — Thu, 01 Jun 2023 17:25:27 GMT

Yes

Re: Loss of signal when changing from plusnet to ee

Katie_B — Thu, 01 Jun 2023 17:27:27 GMT

Thanks for checking @Callii.

When you insert the SIM does it instantly show No Service or are you connected to the EE network?

Sorry about the number of questions, I'd just love to get this resolved for you.

Katie

Re: Loss of signal when changing from plusnet to ee

Callii — Thu, 01 Jun 2023 17:31:27 GMT

Phone initially working after SIM inserted, but signal lost this morning.

Re: Loss of signal when changing from plusnet to ee

Christopher_G — Fri, 02 Jun 2023 06:40:13 GMT

Hi @Callii

It may be worth speaking to our technical support team so they can look into this for you.

Hopefully they can help get you up and running.

Chris

Re: Loss of signal when changing from plusnet to ee

jerrybrimson — Fri, 21 Jul 2023 10:11:33 GMT

Mobile

Re: Loss of signal when changing from plusnet to ee

jerrybrimson — Fri, 21 Jul 2023 10:15:36 GMT

Yes, when with it activate my original number

Re: Loss of signal when changing from plusnet to ee

Leanne_T — Fri, 21 Jul 2023 11:25:51 GMT

Hi @jerrybrimson

Thanks for coming here.

When did the number transfer?

Does the EE SIM show signal?

Leanne 🙂