topic Re: Terrible service on fishponds road in Mobile Network discussions

Terrible service on fishponds road

Truthinshreddin — Mon, 29 May 2023 16:54:13 GMT

The service between the two 5G towers from the straights down to lodge causeway are completely screwed. They break my phone, losing all data services, so there is no data between these two locations. It means all my roaming services, which I pay £144 per month for, dont work! Where can I get a refund for the lack of service as it's being going on for a few months.

Re: Terrible service on fishponds road

bristolian — Mon, 29 May 2023 17:24:08 GMT

Is this location in the UK? You've mentioned roaming services which implies this is abroad, in which case it's the local network operator who needs to resolve this.

If it's in the UK, the sites will be multi-technology and carry 4G services as well as 2G & any 5G. Problems using mobile data should be reported via the status checker in the first instance, and CS if that fails to resolve.

Re: Terrible service on fishponds road

Truthinshreddin — Tue, 30 May 2023 13:00:05 GMT

Of course its the UK, if you were an actual bristolian you would know where Fishponds is. By roaming, it means as I drive or walk around not fixed cable internet. Use google and search for Fishponds, is part of Bristol UK. This has been a problem for months. Basically you get into the Fishponds black hole where it kills all streaming whether in the car or walking, ironically between two new 5G towers... no data service.

From https://goo.gl/maps/pgqT1S63KDktwvNg6

To https://goo.gl/maps/xtCVkVoGE5qFnvjZ7

By the way I'm paying big money for this lack of service (five phones). I have done all the above but your web site and support services is designed to stop people logging calls or complaints, my next stop is the ombudsman, as you're the first reply I got.

Re: Terrible service on fishponds road

bristolian — Tue, 30 May 2023 13:16:53 GMT

This is primarily a user-community forum, where responses come from fellow customers who may have particular expertise. Roaming means using your phone on a network other than your own, which in practical terms means abroad.

This forum is no substitute for reporting issues via the status checker and/or CS, but I will review this location - as I would do for any user, regardless of their spend. I'm not EE staff.

Re: Terrible service on fishponds road

Katie_B — Tue, 30 May 2023 14:14:00 GMT

Good afternoon @Truthinshreddin.

Welcome to the community.

Please could you provide a post code for the area experiencing this?

Have you been able to report this to our technical care team by calling 150 from your EE handset?

Speak soon,

Katie

Re: Terrible service on fishponds road

bristolian — Tue, 30 May 2023 15:43:02 GMT

Also is 4G data similarly affected? 5G sites are also 4G-enabled, and checking this would form part of fault diagnosis.

Re: Terrible service on fishponds road

Truthinshreddin — Wed, 31 May 2023 16:00:49 GMT

yes, no data on 4G.

Re: Terrible service on fishponds road

Truthinshreddin — Wed, 31 May 2023 16:02:20 GMT

This follows the line of the fishponds road. I mapped it with software yesterday. Up from the Park to the end of the straights.

Re: Terrible service on fishponds road

Truthinshreddin — Wed, 31 May 2023 16:59:34 GMT

maps of poor / no data for EE all squares that are red are poor or no signal.

https://photos.app.goo.gl/ENsLT3dveYsVmVHz6

Re: Terrible service on fishponds road

Chris_B — Wed, 31 May 2023 17:35:11 GMT

@Truthinshreddin Fishponds road that we’ll know road that’s only on Bristol and not anywhere else within the UK.

Re: Terrible service on fishponds road

bristolian — Fri, 02 Jun 2023 10:53:03 GMT

Are you able to confirm the eNB/gNB you're attached to, when data doesnt work?