topic Re: Ongoing network issue in GU34 5AJ in Mobile Network discussions

Ongoing network issue in GU34 5AJ

MJWallis — Tue, 30 May 2023 09:09:16 GMT

Is there an ongoing network issue in above postcode. Service has been up and down and really poor when connecting for about 2 weeks. The network status on web site constantly says known issue. Is something ever going to be done about it before i move to Three?!?

Re: Ongoing network issue in GU34 5AJ

Northerner — Tue, 30 May 2023 11:13:23 GMT

Hi @MJWallis

You can check and report network issues here:

https://coverage.ee.co.uk/coverage/ee

Service problem in GU34 5AJ We're on it. We expect good service within 16 hours, but some fixes take a little longer.

Thanks

Re: Ongoing network issue in GU34 5AJ

MJWallis — Tue, 30 May 2023 14:04:32 GMT

I am aware of this, i check it every day, the message has been there for over a week I am wandering whether there are any genuine plans to fix this issue, the 16hours stated will be more like 16days soon!

Re: Ongoing network issue in GU34 5AJ

bristolian — Tue, 30 May 2023 15:44:30 GMT

Some issues do take longer to resolve than would be ideal, but are never intentionally delayed.

Re: Ongoing network issue in GU34 5AJ

MJWallis — Wed, 31 May 2023 09:25:34 GMT

You might wish to update the message that states 16hrs as it has done every day for 2 weeks yet its not been fixed. Yet again today, network crashing constantly. If there is a major issue the courtesy of communication to you customers would be a good start.

Re: Ongoing network issue in GU34 5AJ

Katie_B — Wed, 31 May 2023 09:48:59 GMT

Hello @MJWallis.

Thanks for coming back and letting us know it has exceeded the 16 hours, sometimes fixes can take a little longer.

Have you signed up for updates?

If you wish for a further update our technical care team will be able to look in to this further.

Katie