topic Re: Phone won't make or receive calls in Mobile Network discussions

Phone won't make or receive calls

Neil_T — Sun, 28 May 2023 18:34:41 GMT

My phone won't make or receive any calls.
I have a signal, and can receive data.
It does not even ring, just immediately cuts out after I hit the call button. Therefore I cannot dial 150 to ask for help.
It is also happening with wifi-calling enabled.
I have tried the sim in another phone - same behaviour.
I have tried a sim from a different phone in my phone - it works.
It was working fine 3 days ago (last time I made a call).
Powering off and on does not help.
Please help!

Re: Phone won't make or receive calls

bristolian — Sun, 28 May 2023 22:52:56 GMT

Since the problem is following your SIM, this suggests an account issue. As a last throw of the dice, try forcing your phone onto 2G/3G via the network connections menu - does this make any difference?

Can you send or receive text messages or use mobile data?

You may need to contact EE CS on 0800 0798586 from another phone, to resolve an acckhbt

Re: Phone won't make or receive calls

Neil_T — Mon, 29 May 2023 11:20:31 GMT

Many thanks. Contacting EE SC resolved the issue.

Re: Phone won't make or receive calls

Leanne_T — Mon, 29 May 2023 13:46:05 GMT

Thanks for letting us know @Neil_T

Leanne 🙂

Re: Phone won't make or receive calls

Sammy401 — Tue, 19 Sep 2023 13:08:37 GMT

My phone not calling out and I’m not receiving calls but my data on and my phone bill is been paid

Re: Phone won't make or receive calls

Sammy401 — Tue, 19 Sep 2023 13:09:21 GMT

Can you call me

Re: Phone won't make or receive calls

James_B — Tue, 19 Sep 2023 13:15:55 GMT

Hi @Sammy401,

Welcome to the EE Community. 🙂

What happens when you try to make a call?

Are you using a pay as you go or pay monthly plan?

James