topic Any update on the network in Mobile Network discussions

Any update on the network

Femmylodge — Sat, 27 May 2023 19:20:16 GMT

Bought add on yesterday but it’s not working. Crazy bills been sent out to us. Does anyone know what is going on? Is the network down?

Re: Any update on the network

Schockwave — Sat, 27 May 2023 20:10:36 GMT

Hello @Femmylodge ,

Welcome to the community,

Are you on pay as you go or monthly contract?

What add-on have you bought?

Network is not down, but if you want to check where you are, you can do it here and receive updates if you register:

https://coverage.ee.co.uk/coverage/ee

Re: Any update on the network

Femmylodge — Sat, 27 May 2023 20:56:47 GMT

We are in the North East. One phone on pay as you go bought add on for it yesterday but not working. The second phone is on pay monthly but exorbitant bill received.

Re: Any update on the network

Chris_B — Sat, 27 May 2023 21:07:59 GMT

@Femmylodge Your bill breakdown will show why the bill is more than you expected. Have you restarted the PAYG device since you purchased the add on ?