topic Re: Dropped calls & coverage in Warwick, UK, CV34 in Mobile Network discussions

Dropped calls & coverage in Warwick, UK, CV34

ds33 — Fri, 26 May 2023 08:09:50 GMT

There is a continuous problem in the CV34 6.. area around Warwick, UK. The phone will not hold calls at all in the area, and as soon as you enter the area, any call underway falters and then fails.

This has been going on for months now and shows no sign of being fixed. Anyone else also experiencing this?

Re: Dropped calls & coverage in Warwick, UK, CV34

bristolian — Fri, 26 May 2023 08:44:47 GMT

Does VoLTE/4G-calling show on the phone screen when calls drop?

Does this always happen on a similar route?

Re: Dropped calls & coverage in Warwick, UK, CV34

ds33 — Fri, 26 May 2023 09:27:54 GMT

No - all over this particular postcode area. Have spoken to tech support already, who say it is an ongoing problem that gets closed on Fridays and reopened on Mondays. Coverage checker now suggesting it should be fine, but it is clearly not.

Re: Dropped calls & coverage in Warwick, UK, CV34

Leanne_T — Fri, 26 May 2023 10:00:05 GMT

Hi @ds33

I am sorry to hear this.

Have you reported the issue on the status checker to get this looked into in by our network team?

Leanne 🙂

Re: Dropped calls & coverage in Warwick, UK, CV34

ds33 — Fri, 26 May 2023 11:29:54 GMT

New telephone system is difficult to get through to anyone. I have spoken to someone about it once, as indicated above. Do not have time to sit on phone waiting for response. Expect some feedback once the report is raised about when it will be fully fixed and working again, or a reopened case as it is clearly still not fixed.

Have reported on status checker at least once, but again - don't have time to keep logging in to report what is an ongoing problem just becuase it gets closed off at weekends until someone else re-reports it.

Re: Dropped calls & coverage in Warwick, UK, CV34

Leanne_T — Fri, 26 May 2023 11:37:42 GMT

Hi @ds33

Thanks for reporting this to us on the status checker, if you have registered for updates, you will be updated once the team have looked into this.

Leanne.

Re: Dropped calls & coverage in Warwick, UK, CV34

ds33 — Fri, 26 May 2023 11:56:10 GMT

Service status checker response -

Network update: We are working on the problem in CV34 6UW. It’s taking longer than expected to resolve. We will continue to keep you updated. To keep connected simply use WIFI calling, to get started click here

Doesn't give any information on what is obviously a long term problem, and wifi calling is of little use when out and about...

Re: Dropped calls & coverage in Warwick, UK, CV34

Leanne_T — Fri, 26 May 2023 13:34:52 GMT

Thanks @ds33

Hopefully this is fixed soon for you, if you would like more details on the area please call us on 150 and select option 2 to speak to the team.

Leanne.

Re: Dropped calls & coverage in Warwick, UK, CV34

Warwick30 — Wed, 31 May 2023 06:51:53 GMT

Can not send text messages in CV34 area. Calls are hit and miss.

Re: Dropped calls & coverage in Warwick, UK, CV34

Leanne_T — Wed, 31 May 2023 07:40:19 GMT

Hi @Warwick30

Thanks for coming to the community.

Do we have any problems reported for the area on the Coverage and Network Status Checker, if you select 'Check Network'?

If nothing is showing, you can report this and the network team will get the area looked into and keep you updated.

Thanks.

Leanne 🙂