topic Re: Re: Cant use my phone because mast at Haddenham caught fire in Mobile Network discussions

Re: Cant use my phone because mast at Haddenham caught fire

Eric00 — Thu, 25 May 2023 13:34:59 GMT

Our EE mobile data hub is out of action, it doesn't connect to another mast?

Re: Re: Cant use my phone because mast at Haddenham caught fire

Christopher_G — Thu, 25 May 2023 16:17:06 GMT

Hi @Eric00

How long have you had this problem? Have you tried restarting it?

Chris

Re: Re: Cant use my phone because mast at Haddenham caught fire

Eric00 — Thu, 25 May 2023 19:53:56 GMT

Dad uses an ee mobile pay as you go hub with his Portal for face time with friends and family, this has been disconnected since the Haddenham mast fire. I am currently staying with him and my BT phone has no Internet, text messages are not being received or sent in real time. Any suggestions when issues will be resolved?

Re: Re: Cant use my phone because mast at Haddenham caught fire

Leanne_T — Fri, 26 May 2023 06:54:14 GMT

Hi @Eric00

Thanks for coming back to us.

If you enter the postcode on the coverage checker, and select 'check status' you will have the option to register for updates on the area. Our network team will send an update when they have more information.

Leanne 🙂

Re: Re: Cant use my phone because mast at Haddenham caught fire

Eric00 — Fri, 26 May 2023 20:54:00 GMT

Hi Leanne

Did this when issues first started, several 'its taking longer than expected' messages followed by several days of nothing until yesterday when it was 'we will need to send an engineer'.

I appreciate there has been a fire and our nearest mast is damaged, just asking what the anticipated timescales for repair are.

Re: Re: Cant use my phone because mast at Haddenham caught fire

Leanne_T — Sat, 27 May 2023 07:00:45 GMT

Hi @Eric00

Sorry we don't have estimated timescales to resolve a mast issue, if you would like further information on the area, please give us a call on 150 and the team can get this looked into in more detail.

Leanne.