topic Re: Slow 5g in Mobile Network discussions

Re: Slow 5g

tezlee21 — Tue, 23 May 2023 21:50:27 GMT

The same thing has happened to me. I’ve been with EE for years and since about a week ago, I’ve been getting really slow speeds. I got a new sim, reset my whole phone, and I have an iPhone 14 with an unlimited speed sim but now I get max 25mbps and it’s really noticeable on everyday usage.

I have a feeling EE has secretly capped speeds in the last week or so and everyone is getting significantly slower speeds now…. Not happy

Re: Re: Slow 5g

bristolian — Tue, 23 May 2023 22:10:17 GMT

Is this specific to one individual location?

Re: Re: Slow 5g

Leanne_T — Wed, 24 May 2023 06:34:45 GMT

Hi @tezlee21

Thanks for coming to the community.

Is this happening in more than one area?

Have you spoken to our mobile care team on 150 to get this looked into?

Speak soon.

Leanne.