topic MyPlace Updates in Mobile Network discussions

MyPlace Updates

Imnotwithee — Tue, 23 May 2023 10:19:15 GMT

I recently left EE but I am still receiving MyPlace Updates. How can I stop this now that it will not let me text STOP to the EE number?

Thanks!

Re: MyPlace Updates

James_B — Tue, 23 May 2023 13:39:17 GMT

Hi @Imnotwithee,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to unsubscribe you if you get in touch.

Thanks

James

Re: MyPlace Updates

Mike051 — Fri, 09 Jun 2023 09:28:52 GMT

Going into apo management

And manually take it off

Re: MyPlace Updates

Imnotwithee — Fri, 09 Jun 2023 13:17:54 GMT

How do I do this please?

I have zero access to anything on the app, I didn’t even receive my final bill as promised

Re: MyPlace Updates

Leanne_T — Fri, 09 Jun 2023 13:37:14 GMT

Hi @Imnotwithee

If you are no longer with us, you will need to call us and the team will remove your details from the saved locations.

Leanne.

Re: MyPlace Updates

Tollercranston — Wed, 28 Jun 2023 16:40:50 GMT

How do I stop unecessary Myplace updates which I NEVER requested? All it says is text STOP to 44 which I don't know how to do. Phoning 150 is useless as I can NEVER speak to a person?

Re: MyPlace Updates

Christopher_G — Thu, 29 Jun 2023 06:51:08 GMT

Hi @Tollercranston

Welcome to the community.

If you call 150 and follow the options for mobile technical support, you should get to speak to someone. They'll be able to remove the alerts for you.

Chris

Re: MyPlace Updates

John454 — Wed, 06 Sep 2023 06:55:12 GMT

Hi tried customer support got passed between 4 different people for the last person to say that the texts should stop when my contracts actually finished. Of course it hasn't

Re: MyPlace Updates

Christopher_G — Wed, 06 Sep 2023 07:01:25 GMT

Sorry to hear that, @John454. There should be an option to remove the information from our coverage tool internally. Have you tried speaking with our live chat team?

Contact EE

Chris