topic Re: Poor signal in Mobile Network discussions

Poor signal

WhoAreU17 — Thu, 11 May 2023 10:29:35 GMT

The mast that my phone connects to at home is terrible, signal is only 1 or 2 bars,it's been like this for a out a year,on signal checker it's always saying service problem and never gets fixed properly even when it says it has been fixed,when I go out and Connect to another mast I always have full signal bars..

Re: Poor signal

bristolian — Thu, 11 May 2023 11:33:42 GMT

There isn't anything wrong with 1 or 2 bars - it's all I have most of the time and I don't have any service issues because of it.

What problems are you having with making or receiving calls?

Re: Poor signal

WhoAreU17 — Thu, 11 May 2023 11:55:30 GMT

Nothing wrong with 1 or 2 bars?my download speed is 0.24 and my upload speed is 0.96 when at home 🤷‍

Re: Poor signal

WhoAreU17 — Thu, 11 May 2023 12:01:10 GMT

I've had a similar problem when at home except I get 1 or 2 bars,my download speed is 0.24 and upload speed is 0.96, being going on for around a year,never gets properly fixed despite signal checker saying problem has been fixed, signal is full when I go out and connect to another mast

Re: Poor signal

Leanne_T — Thu, 11 May 2023 12:21:23 GMT

Hi @WhoAreU17

Thanks for coming here.

I would suggest getting in touch with our customer care team to get this looked into.

Let us know how you get on.

Leanne.

Re: Poor signal

WhoAreU17 — Thu, 11 May 2023 12:37:15 GMT

Hi,I've already done this,the local mast needs fixing properly or replacing with one that actually works properly, I've lost count on how many times signal checker says the problem has been fixed but hasn't, wouldn't surprise me if anybody doesn't actually go to the mast 🤷‍

Re: Poor signal

Chris_B — Thu, 11 May 2023 12:38:30 GMT

@WhoAreU17 can you not take advantage of Wi-Fi calling as that’s what is therefore.

Re: Poor signal

WhoAreU17 — Thu, 11 May 2023 13:45:31 GMT

The problem is my Internet speed is very slow with download speed of 0.23 and upload speed of 0.96

Re: Poor signal

bristolian — Thu, 11 May 2023 16:21:39 GMT

@WhoAreU17 wrote:

signal is full when I go out and connect to another mast

What's your basis for being sure you're connecting to another site? You could be using different carriers on the same site, such as low-band 800Mhz indoors & high-band 1,3 or 7 outdoors.

That would also be a feasible explanation for your speed issues. Not all faults need physical site attendance, many can be resolved remotely.

Re: Poor signal

WhoAreU17 — Thu, 11 May 2023 17:09:02 GMT

Nearly everything I go on signal checker there is a fault that's being fixed in my postcode so it's not just me,how would I fix this problem remotely?

Re: Poor signal

Christopher_G — Fri, 12 May 2023 06:47:22 GMT

Hi @WhoAreU17

If our engineers are aware of a problem, they'll be working to fix it as soon as possible. If you would like more information, I would recommend speaking with our technical support team.
Chris

Re: Poor signal

WhoAreU17 — Fri, 12 May 2023 11:00:51 GMT

Like I said,this problem been occurring for around a year and its still not been fixed properly, my Internet speed is terrible 🐌🐌