topic Re: Phone call won't connect in Mobile Network discussions

Phone call won't connect

Andy198912 — Thu, 11 May 2023 17:31:55 GMT

For a long time I've had lots of issue with phone calls not connecting correctly. Either I can't hear them, or they can't hear me. Then when if does connect, it will regularly drop out. I put it down to my old phone, but after getting a new phone its actually got even worse. Happens with incoming and outgoing calls. My wife is on EE too and has no issues in the same house.

I can't call customer support due to these issues, and the AI chat bot on the message option is useless. EE please help!!!!

Re: Phone call won't connect

James_B — Fri, 12 May 2023 06:54:24 GMT

Hi @Andy198912,

Welcome to the EE Community. 🙂

Have you activated WiFi Calling on your phone?

James

Re: Phone call won't connect

Andy198912 — Fri, 12 May 2023 07:04:33 GMT

Thanks James,

I have now. I assumed that would be on by default on new phones. Hopefully this make an improvement!

Re: Phone call won't connect

James_B — Fri, 12 May 2023 07:10:41 GMT

No problem @Andy198912

Please let us know how you get on.

James

Re: Phone call won't connect

bristolian — Fri, 12 May 2023 11:43:49 GMT

Also worth checking whether you have VoLTE/4G-calling displayed when your calls drop.