topic NO NETWORK in Mobile Network discussions

NO NETWORK

willow26 — Thu, 11 May 2023 09:39:39 GMT

Hi,

I've had no signal or data for a week now, the update just advises the same thing, the mast is being updated and should be sorted in the next 8hrs....? This is now really annoying me, asno info other than this is being offered, i'm paying for a service that I don't have!

Re: NO NETWORK

bristolian — Thu, 11 May 2023 11:32:34 GMT

Unfortunately, sometimes a fault fix can be delayed - that there's a recognised fault is encouraging.

Anywhere that you're indoors, you can use WiFi-calling to keep calls & texts moving.

Re: NO NETWORK

willow26 — Thu, 11 May 2023 11:47:47 GMT

Actually, I have no phone signal at all, so no wifi either as my internet at home is powered by smarty as a router only with a sim card, the issue is the nearby mast!! No 02, no EE, no Three!! So I have 3 of the above networks, and none work!!

Re: NO NETWORK

Leanne_T — Thu, 11 May 2023 12:20:27 GMT

Hi @WhoAreU17 @willow26

Thanks for coming here.

Please get in touch with our customer care team, they can check the area and help you both with the signal issues you are having.

Thanks.

Leanne.