topic Emergency calls only. in Mobile Network discussions

Emergency calls only.

chrisbknight — Wed, 03 May 2023 12:32:17 GMT

I've got £9 on my pay as you go phone and it's fully charged. Why is it saying emergency calls only and what can I do?

Re: Emergency calls only.

XRaySpeX — Wed, 03 May 2023 12:34:18 GMT

@chrisbknight : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Emergency calls only.

chrisbknight — Wed, 03 May 2023 12:41:37 GMT

No good. My phone just says 'currently unable to send message'.

Re: Emergency calls only.

chrisbknight — Wed, 03 May 2023 12:43:27 GMT

And it's continuing to say 'sending'.

Re: Emergency calls only.

XRaySpeX — Wed, 03 May 2023 12:45:59 GMT

Where are you?

Re: Emergency calls only.

chrisbknight — Wed, 03 May 2023 12:47:59 GMT

Stockport area

Re: Emergency calls only.

chrisbknight — Wed, 03 May 2023 12:50:04 GMT

Stockport area

Re: Emergency calls only.

XRaySpeX — Wed, 03 May 2023 12:53:10 GMT

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

Re: Emergency calls only.

chrisbknight — Wed, 03 May 2023 12:58:59 GMT

Hi. In My EE it says'You have £9.16 credit. Top up <> or use it to buy an add-on<>'.

I just tried to make a call to my landline and it says 'not registered on network'! I assume that's referring to my mobile.

Re: Emergency calls only.

XRaySpeX — Wed, 03 May 2023 13:02:18 GMT

What does it say about your current Pack & allowances? Post an image of it.

Re: Emergency calls only.

chrisbknight — Wed, 03 May 2023 13:05:59 GMT

Hi. I didn't buy a pack. I don't use data. Simply use it for phone calls and texts and top up when the credit runs low.

Re: Emergency calls only.

XRaySpeX — Wed, 03 May 2023 13:42:59 GMT

Have you Checked Status of the Network Status Checker there and reported your problem via that link?

I was initially treating this as a PAYG issue not knowing you didn't use packs but I now think it's a network issue.

Re: Emergency calls only.

chrisbknight — Wed, 03 May 2023 13:11:04 GMT

No. But I will. If that doesn't help, I'll call CS.

Thanks for all your help.