topic Re: Re: internet speed in Mobile Network discussions

Re: internet speed

Atlas20 — Thu, 20 Apr 2023 21:41:00 GMT

I switched to sim only 5G 100mbps max speed

Sadly the best speed I can get is 25mbps, knowing I used to get 180 in our street.

That's 75% slower

I'm ending my contract if they don't fix the problem .

bristolian — Thu, 20 Apr 2023 22:13:55 GMT

What did you switch to your current plan from?

Was it a 4G-plan or another 5G-enabled one?

Atlas20 — Thu, 20 Apr 2023 22:27:47 GMT

Hi,

I switched from 5G with phone contract & no maximum speed.

Thanks

Chris_B — Fri, 21 Apr 2023 06:30:52 GMT

@Atlas20 If you look at your plan type via your EE account. Does it says it’s an essential plan or a no frills plan ?

Atlas20 — Fri, 21 Apr 2023 07:36:39 GMT

Hi,

My Plan is Essential SIM 125GB £25 12m

Many thanks

Chris_B — Fri, 21 Apr 2023 08:04:28 GMT

@Atlas20 Have a look at THIS and click the check status tab. There could be a network issue in your area.

Atlas20 — Fri, 21 Apr 2023 18:34:48 GMT

Network is good 👍

James_B — Fri, 21 Apr 2023 17:48:58 GMT

What does it report if you select the 'check status' option?

James

Atlas20 — Fri, 21 Apr 2023 17:56:07 GMT

It's showing excellent network

Thanks

James_B — Fri, 21 Apr 2023 18:03:22 GMT

That sounds like you've selected the 'Check coverage' option again.

Please try 'check status'. If it doesn't report any issues, you'll see an option to report a problem.

Hope this helps.

James

Chris_B — Fri, 21 Apr 2023 19:24:01 GMT