topic Re: URGENT!! Glebe Farm milton keynes no signal in Mobile Network discussions

URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Tue, 18 Apr 2023 22:25:29 GMT

Since my ex and kids move to Glebe Farm in Milton Keynes.

.. Nearly a year ago..There is no signal at all.. Inside or outside.. No way to answer a call or use mobile data..

I was reporting it to EE by chat and by phone months ago..And nothing happens..

I know that I can use wifi calling. But.. Really?

It is really annoying..

Never have issues with signal.. Except there..

Make it work.. EE

Re: URGENT!! Glebe Farm milton keynes no signal

James_B — Wed, 19 Apr 2023 07:08:40 GMT

Hi @Elvis079,

Welcome to the EE Community. 🙂

What does the Coverage Checker report for the location?

James

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 07:15:24 GMT

Postcode is not recognise by that website.. So it is hard to say..

Re: URGENT!! Glebe Farm milton keynes no signal

James_B — Wed, 19 Apr 2023 07:17:39 GMT

Hi @Elvis079,

Is it a newly built property?

Are you entering the postcode in the correct format, including a space between the two parts of the code?

James

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 08:51:11 GMT

It is a new build.. And yes I put the post code correctly
Weird thing is that just 2 minutes walk and i have strong 5G signal..

Re: URGENT!! Glebe Farm milton keynes no signal

James_B — Wed, 19 Apr 2023 09:11:27 GMT

Hi @Elvis079,

It can take a little time for new postcodes to be added to the database.

In the meantime, our Technical Support Team will be happy to take a detailed look at the coverage in your area if you get in touch.

James

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 09:16:43 GMT

I was in touch with them.. Few times.. Already..

They weren't able to find an address once..

The other time they put my issue on the map 5 miles away from the address I was complaining about..

I just want to be able to use my phone.. Not looking and walking around to get some bars on my screen..🙂

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 09:18:37 GMT

Little time? Yes..

But I reported it in September last year..

Re: URGENT!! Glebe Farm milton keynes no signal

James_B — Wed, 19 Apr 2023 10:13:57 GMT

Hi @Elvis079,

Our Technical Support Team will be able to locate your address manually to take a look at the coverage for you.

I'm sorry if they weren't able to find the right location the last time you called.

James

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 10:18:51 GMT

I post it here because technical support team was unable to help me

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 10:27:03 GMT

I just tried to call technical support..

I just tired and annoyed by these automatic responses

Please stoop send me these links as I tried them to many times..

I trying to report an issue for months now.. this is really frustrating..

Re: URGENT!! Glebe Farm milton keynes no signal

James_B — Wed, 19 Apr 2023 10:43:43 GMT

What problems did you have when you tried to call Technical Support @Elvis079?

James

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 11:05:55 GMT

My problem is with a network and thats why I am here.. Because technical support website was useless..

If you are not able to help me. Just tell me..

Don't send me these links as I tired of trying them..

Re: URGENT!! Glebe Farm milton keynes no signal

James_B — Wed, 19 Apr 2023 11:28:03 GMT

Hi @Elvis079,

It was a link to our contact page I was sharing to help you get in touch with our Technical Support Team who can help you.

You can dial them directly from your EE phone on 150.

James

Re: URGENT!! Glebe Farm milton keynes no signal

bristolian — Wed, 19 Apr 2023 17:29:02 GMT

Are other EE users equally experiencing poor coverage in this location?

You've alluded to having a 5G phone, is there any difference to service if you disable 5G or force 4G - depending on your device's menu options. This is a good test of whether fringe coverage is the problem.

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 18:57:24 GMT

I tried everything.. There is no coverage in this area
I was trying my simcard in thee different phones..
This area has no EE coverage... O2 for example working fine.. On the same phones.. As I said.. No signal reception in there.. And EE does nothing about it..

Re: URGENT!! Glebe Farm milton keynes no signal

Mustrum — Wed, 19 Apr 2023 19:42:20 GMT

@Elvis079 HAve you tried the Ofcom coverage checker?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/ofcom-checker

Not sure of your postcode, but I tried

MK17 8XU seems EE and Three have no coverage.

Re: URGENT!! Glebe Farm milton keynes no signal

bristolian — Wed, 19 Apr 2023 19:44:48 GMT

@Elvis079 wrote:
This area has no EE coverage... .. No signal reception in there.. And EE does nothing about it..

If this is a poor coverage area, then often the only solution is to build a new network site.

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 20:20:10 GMT

I know there is no coverage in the area.. I am here very often i tried
everything.. That's why I place this post here..
Hoping that EE will do something about it..
But they done nothing for last six months..
And this is not my postcode..

Re: URGENT!! Glebe Farm milton keynes no signal

Elvis079 — Wed, 19 Apr 2023 20:22:10 GMT

Thats my point.. And idea of this post.. They need to do some improvements
here..