topic Re: Sim in Mobile Network discussions

Sim

Welsh1991 — Mon, 17 Apr 2023 16:59:49 GMT

Hi can some one help me please I've received my new samsung s23 today but the sim slot 1 is showing emergency calls only

Re: Sim

Chris_B — Mon, 17 Apr 2023 17:04:20 GMT

@Welsh1991 Have you put your old sim in the device or did you receive a new sim ?

Re: Sim

Welsh1991 — Mon, 17 Apr 2023 17:06:09 GMT

The new one that came with it today its working fine in slot 2 but not slot
1

Re: Sim

bristolian — Mon, 17 Apr 2023 17:10:41 GMT

Is this an upgrade phone or new connection?

If an upgrade, does your existing SIM work in the other SIM slot? How about your old phone?

Re: Sim

Welsh1991 — Mon, 17 Apr 2023 17:14:09 GMT

Yeah upgrade the sim works in slot 2 but when I put it in slot 1 emergency
calls only

Re: Sim

Northerner — Mon, 17 Apr 2023 17:20:54 GMT

Hi @Welsh1991

Are your SIM services and SIM one activated under settings - connections - SIM manager.

Also make sure the SIM is inserted correctly.

Thanks

Re: Sim

Welsh1991 — Mon, 17 Apr 2023 17:29:09 GMT

Yes when I go to sim manager it shows ee my number but its saying emergency
calls only

Re: Sim

James_B — Tue, 18 Apr 2023 06:46:13 GMT

Hi @Welsh1991,

Welcome to the EE Community. 🙂

Do you also have an eSIM activated?

James

Re: Sim

Welsh1991 — Tue, 18 Apr 2023 07:15:09 GMT

Hi , nope I don't have a esim I was wondering what they was and how I would
be able to get one, but I don't understand why this sim slot is like this
when I put 2 sins in together one says emergency calls the other says no
service

Re: Sim

James_B — Tue, 18 Apr 2023 09:53:03 GMT

Hi @Welsh1991,

You should be able to use both SIM card slots if you don't have an eSIM installed.

Please get in touch with Technical Support so a member of the team can take a look at it for you.

They'll be happy to help. 🙂

James

Re: Sim

Welsh1991 — Tue, 18 Apr 2023 23:31:09 GMT

I toke it in to my local ee shop the worker said nothing worry about as the
sim slot 2 was working doesn't sound like that's something not to worry
over

Re: Sim

James_B — Wed, 19 Apr 2023 07:10:25 GMT

Hi @Welsh1991,

Our Technical Support Team are best placed to help you with this.

They'll run through some diagnostics with you and send you a replacement if the phone is faulty.

James