topic Re: No signal in Mobile Network discussions

No signal

Raymond9 — Mon, 17 Apr 2023 13:01:39 GMT

I have had no phone or data signal for a couple of days. Network coverage is good in my area. I have turned my phone off and on, turned airplane mode on and off again and I removed and replaced my SIM card all to no avail. I can’t get through on the phone and would appreciate some advice.

Re: No signal

Schockwave — Mon, 17 Apr 2023 13:17:58 GMT

Hello @Raymond9 ,

Welcome to the community,

Have you checked here;

https://coverage.ee.co.uk/coverage/ee

Also, is this happening in one area or everywhere you go?

Re: No signal

Raymond9 — Mon, 17 Apr 2023 13:21:09 GMT

Hi there, thanks, I’ve checked that and coverage is good. It’s happening everywhere.

Sent from Outlook for iOS<>

Re: No signal

Schockwave — Mon, 17 Apr 2023 13:23:07 GMT

@Raymond9 , it looks like either your SIM card has developed a fault or your phone.

Are you on a contract or pay as you go?

If pay as you go, how long is it since you used your phone/sim card?

Re: No signal

bristolian — Mon, 17 Apr 2023 17:12:04 GMT

The coverage checker tool has two options..

1: "Check coverage" predicts normal service in your location - it sounds like you've used this option.

2: "Check status" searches for known faults & issues - did you use this?

The status check also allows reporting of issues not yet flagged.

Re: No signal

Raymond9 — Mon, 17 Apr 2023 17:15:09 GMT

Hi there

Thank you for your reply. I phoned EE in the end and they said to call into a store to replace the SIM card. I did that and my problem is solved. Thank you.

Sent from Outlook for iOS<>

Re: No signal

Leanne_T — Mon, 17 Apr 2023 17:20:43 GMT

Thanks for coming back and letting us know @Raymond9

Leanne.