topic Re: Poor network connection iphone 12 in Mobile Network discussions

Poor network connection iphone 12

Andrea70 — Fri, 14 Apr 2023 16:45:40 GMT

Got my new iPhone 12 on contract with EE. 5G but is absolutely dreadful. Husband has iPhone 7 similar package with EE but 4G and his works perfectly. Any ideas?

Re: Poor network connection iphone 12

bristolian — Fri, 14 Apr 2023 16:55:02 GMT

What are the symptoms you're having?

The 5G network is still in relative infancy compared with the mature 4G side, so a 5G phone may have perceivably poor coverage when on the fringe of 5G service.

It shouldn't cause any issues using the phone - it should drop down to 4G as & when necessary. If that's not the case - how so?

Re: Poor network connection iphone 12

Andrea70 — Fri, 14 Apr 2023 17:01:22 GMT

Hi yeah it makes no difference. Even when I go into settings and manually shift down to 4G.

Thinking I’ve got a phone that is faulty?

Re: Poor network connection iphone 12

Andrea70 — Fri, 14 Apr 2023 19:50:38 GMT

Actually defo think it’s a problem with my phone. Wi-Fi connection is so unpredictable too.

Re: Poor network connection iphone 12

Katie_B — Sat, 15 Apr 2023 07:49:48 GMT

Hi @Andrea70.

Thanks for getting back to us.

Are you aware if this is the case in all areas?

Katie

Re: Poor network connection iphone 12

Andrea70 — Sun, 16 Apr 2023 10:52:33 GMT

Hiya

it varies. There are no particular hot spots as it can be very temperamental. But often my phone just freezes when I’m using Wi-Fi at home and takes ages to access the internet.

Re: Poor network connection iphone 12

Andrea70 — Sun, 23 Apr 2023 18:03:39 GMT

It hates Safari internet searching Google etc. So if I’ve got Twitter, Instagram email etc which usually works anywhere using 4G. Browsing is an absolute unpredictable beast though. Even on Wi-Fi it can not work.

Di you think it’s my phone?

Re: Poor network connection iphone 12

Chris_B — Sun, 23 Apr 2023 18:19:26 GMT

@Andrea70 Sounds like a device issue . Have you tried a network reset on the device? It might be a new device but I’ve had a similar issue years ago with a new iPhone 4S and network reset fixed that issue . A network reset doesn’t just reset a cellular connection it also resets a Wi-Fi connection. Setting>General>Transfer or Reset iPhone>Reset>Reset Network Settings. If this doesn’t resolve the issue then yes you could have a faulty device.