topic Re: Apple Carplay- no call audio when calling EE numbers in Mobile Network discussions

Apple Carplay- no call audio when calling EE numbers

Zaint123 — Tue, 11 Apr 2023 23:32:45 GMT

Apologies if this is in the wrong thread, this is my first post.

I am having issues with apple carplay.

This is only when making EE to EE calls.

When i call EE numbers i cant hear any audio, however when calling other network numbers the audio plays just fine and i can hear them.

I did not have this issue when i was with Vodafone and wanted to know if there is a fix for this. Does EE use a different type of calling protocol when calling EE numbers. I have tried using my sisters phone who is also on EE and it does the same thing.

Any help would be greatly appreciated.
Thanks

Zain

Re: Apple Carplay- no call audio when calling EE numbers

Chris_B — Wed, 12 Apr 2023 06:38:00 GMT

@Zaint123 It works fine for me via CarPlay. And CarPlay is just an interface to use your phone everything is done through your phone.

Is this a new phone on EE or did you bring this over from Voda ?

Re: Apple Carplay- no call audio when calling EE numbers

bristolian — Wed, 12 Apr 2023 11:27:58 GMT

Is VoLTE/4G-calling displayed on your phone's screen when this happens?

Are calls dialled from your phone also affected?

Re: Apple Carplay- no call audio when calling EE numbers

Zaint123 — Wed, 12 Apr 2023 12:06:00 GMT

@Chris_B it is an unlocked phone. I was with BT before i was with Vodafone and was having the same issue. Ive heard that BT and EE use the same network. I moved from BT to Vodafone and now to EE.

@bristolian i have not actually noticed what it says on the top regarding the network during a call. Calls dialled whilst not connected to CarPlay are completely fine.

Re: Apple Carplay- no call audio when calling EE numbers

James_B — Wed, 12 Apr 2023 15:07:27 GMT

Hi @Zaint123,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at this issue if you get in touch on 150.

Thanks

James

Re: Apple Carplay- no call audio when calling EE numbers

bristolian — Wed, 12 Apr 2023 16:42:43 GMT

@Zaint123 wrote:

@bristolian i have not actually noticed what it says on the top regarding the network during a call. Calls dialled whilst not connected to CarPlay are completely fine.

This would suggest EE's network is functioning, and the issue could lie within the Apple ecoystem.

Re: Apple Carplay- no call audio when calling EE numbers

justinbcfc38 — Wed, 31 May 2023 13:04:51 GMT

I am having the same problems with all my new VW vans. Is there been any feed back with this problem i have spoke to VW and say are saying it is a network ussie.

thanks

Justin

Re: Apple Carplay- no call audio when calling EE numbers

Leanne_T — Wed, 31 May 2023 13:49:16 GMT

Hi @justinbcfc38

Thanks for coming here.

Our tech gurus will be happy to take a look at this issue if you get in touch on 150.

Thanks 🙂

Leanne.