topic Aberchirder Scotland coverage issues in Mobile Network discussions

Aberchirder Scotland coverage issues

gavmidd — Thu, 06 Apr 2023 06:39:13 GMT

Anyone else having issues in the Aberchirder ( Foggie) area, the coverage says
"You'll get excellent coverage indoors and outdoors on your Samsung Galaxy Xcover 5 Ent."
I look at the coverage map and that says the same

Yet im only getting 1 bar, i have WIFI calling setup and 30mbps wifi speed
I constantly get issues with calls, people not being able to hear me, and resorting to walking outside to the edge of my property in direct eyesight of the mast and still only get 1-2 bars, even with wifi calling on still getting issues with calls one day then the next day its fine
when sat in my house just now i see the signal strength this -112 dBm 26 asu
I regularly get email updates to say there are issues been worked on near my home

Re: Aberchirder Scotland coverage issues

Leanne_T — Thu, 06 Apr 2023 09:01:59 GMT

Hi there @gavmidd

Welcome to the EE Community.

Does the Network Status Checker report any problems for the area?

If no problems are reported (after selecting the 'check status' option), please tap 'report a problem' so our network team can investigate and keep you updated.

Thanks.

Leanne

Re: Aberchirder Scotland coverage issues

gavmidd — Thu, 06 Apr 2023 09:56:21 GMT

Network checker says

We recently fixed a problem in AB54 7SJ

Our engineers have fixed a problem here. It should all be working again now. If you're still experiencing problems, let us know.

Or try these quick fixes

Report a problem

Email of issue fixed
Thu, 6 Apr at 07:12

MyPlace update: The problem near home has now been fixed, we recommend you restart your device. If you have already done this and are still having problems, please call us on 150. For information on how to improve your signal, click here. To manage your MyPlaces updates, go to coverage.ee.co.uk.

this issue has been going on for a few months now
Last time i had the same set of fixed emails is below

Sat, 1 Apr at 08:39

I have raised it again

Report a problem

Thank you

Thanks for reporting your service problem, a reference number is on it's way. We'll be in touch with an update within 48 hours.

Re: Aberchirder Scotland coverage issues

Leanne_T — Thu, 06 Apr 2023 10:02:58 GMT

Thanks for reporting this @gavmidd

The team will get this looked into and keep you updated 🙂

Leanne.

Re: Aberchirder Scotland coverage issues

bristolian — Thu, 06 Apr 2023 11:36:56 GMT

Do you know any other EE users locally who have the same problems?

Re: Aberchirder Scotland coverage issues

gavmidd — Sat, 08 Apr 2023 08:26:21 GMT

Update Thursday 6th april 6pm

Network update: The problem you reported in AB54 7SJ has now been fixed, we recommend you restart your device. If you have already done this and are still having problems, please call us on 150. Your Report ID is 4382310. For information on how to improve your signal, click here

Issue still the same all day friday ( yesterday)

Signal strength right now -111dBm 29 asu

I would love to Know what the resolution fix they have done against these last few tickets, we are not getting to the bottom of this at all
I have even put the SIM card into slot 2 of my phone but still no improvement
Would a replacement SIM card rule anything out?

Would EE resending any settings help?

All software up to date

service provider software
SAOMC_SM_G525F_OXM_BTU_13_0007

BTU/BTU/BTU/EEX/BTU/

Re: Aberchirder Scotland coverage issues

Christopher_G — Sat, 08 Apr 2023 08:40:43 GMT

Hi @gavmidd

Thanks for your patience with this. If you speak to our Technical Support team, they may be able to give you some more information on this.

Chris

Re: Aberchirder Scotland coverage issues

bristolian — Sat, 08 Apr 2023 08:47:54 GMT

Does your phone work as expected in other locations? The network settings would affect your service in all areas - equally a comparison with other EE users in this same location would be a good test of whether this is network-related or not.

Are you able to identify the serving EARFCN or LTE-Band in use? Also how long has this been a problem?

Re: Aberchirder Scotland coverage issues

gavmidd — Sat, 08 Apr 2023 09:12:41 GMT

EARFCN 1617

Been a problem for months

Re: Aberchirder Scotland coverage issues

bristolian — Sat, 08 Apr 2023 09:29:45 GMT

As I suspected, your phone is using 4G-Band 3 and there is Band-20 service on many serving sites around that area.

There's therefore a few variables at play here, and I've experienced some similar symptoms myself over the past year in particular scenarios.

I have my suspicions as to the underlying cause, and it may partly be a waiting game - but I would recommend you persist with reporting this via the CS route. You'll likely need to deal with a secondary area of support in order to get the required level of expertise - and this may need some patience & persistence.