topic Re: Moving house to a no reception area - can i cancel my contract ? in Mobile Network discussions

Moving house to a no reception area - can i cancel my contract ?

Haswell01 — Wed, 05 Apr 2023 15:57:09 GMT

I'm moving next week and having spent time in the new house (cornwall), I've realised I have no coverage (very occasionally 1 bar) - am I able to cancel my contract based on this as my new neighbours are all on different providers for this very reason?

Re: Moving house to a no reception area - can i cancel my contract ?

Katie_B — Wed, 05 Apr 2023 16:58:47 GMT

Hi @Haswell01.

Welcome to the community.

I hope everything is going well with your home move, I understand it can be a stressful time!

Please give us a call and our customer care team will be able to look at your account and provide you with your options.

Katie 🙂

Re: Moving house to a no reception area - can i cancel my contract ?

bristolian — Wed, 05 Apr 2023 17:03:27 GMT

If you have broadband in your new home, then WiFi-calling allows you to use your phone without any recourse to mobile network service.

It will seamlessly handover to 4G-calling when outdoors. Your coverage is very similar to mine.