topic Signal lost in suffolk in Mobile Network discussions

Signal lost in suffolk

Jessmillz — Wed, 05 Apr 2023 07:13:26 GMT

For three days I have had no signal where I go the coverage checker is saying I should have 3-4 bars but I have 1 bar everywhere I go.

how can I solve this issue ASAP!

Re: Signal lost in suffolk

Christopher_G — Wed, 05 Apr 2023 07:16:57 GMT

Hi @Jessmillz

Welcome to the community.

Have you tried restarting your phone? Did you check the status on the coverage and network status checker? It will tell you if we're aware of any problems in your area, or let you report one.

Chris

Re: Signal lost in suffolk

Jessmillz — Wed, 05 Apr 2023 07:21:05 GMT

I’ve restarted the phone and my coverage checker says I should 3-4 bars but my phone has 1 bar

jess

Re: Signal lost in suffolk

Christopher_G — Wed, 05 Apr 2023 07:22:54 GMT

Thanks, @Jessmillz

If you hit 'check status', instead of 'check coverage', It will tell you if we're aware of any problems in your area, or let you report one.

Chris

Re: Signal lost in suffolk

Jessmillz — Wed, 05 Apr 2023 07:25:34 GMT

No known problems. Just checked

Re: Signal lost in suffolk

Christopher_G — Wed, 05 Apr 2023 07:27:55 GMT

If you report a problem on there, our network team will investigate whether there is a problem in the area, @Jessmillz.

Alternatively, if you contact our technical support team, they will be able to do the same and check to make sure everything is OK on your account.

Chris