topic 5g seems to be faulty in Mobile Network discussions

5g seems to be faulty

NHGolding10 — Tue, 04 Apr 2023 17:48:42 GMT

Hi,

I have 5G on my current plan. But it appears that in my area of Port Talbot the 5G just dips off. Where I see other people still have 5G. Not sure if it is my phone or just EE service in general.

Would appreciate if anyone has any info about this.

Re: 5g seems to be faulty

Christopher_G — Wed, 05 Apr 2023 07:05:25 GMT

Hi @NHGolding10

Welcome to the community.

Have you checked your postcode on our coverage checker? What is the estimate for your area?

Chris

Re: 5g seems to be faulty

Chris_B — Wed, 05 Apr 2023 07:18:14 GMT

@NHGolding10 Is that other people on EE or on a different network? If that’s a different network that has no correlation with what you receive on EE.

Re: 5g seems to be faulty

bristolian — Wed, 05 Apr 2023 17:04:34 GMT

Your phone should seamlessly use EE's 4G network anytime you don't have 5G service.

Out of interest, what is it you want to do with your phone that 4G isn't suitable?

Checking the coverage prediction tool is a good place to diagnose queries such as this.