topic Re: breech of contract in Mobile Network discussions

breech of contract

Profile closed — Sun, 12 Mar 2023 10:11:06 GMT

Re: breech of contract

Northerner — Sun, 12 Mar 2023 10:27:59 GMT

Hi @Profile closed

What about it? Please explain.

Thanks

Re: breech of contract

Profile closed — Sun, 12 Mar 2023 10:50:39 GMT

I haven't been able to receive or make calls for 4 days and had numerous calls to ee who say they don't have a date when this will be fixed ,apparently the masts are down in my area I have received a refund for £11 but this doesn't solve the issue, so because I'm not getting the service you should be providing I canceled my account, so ee know want to charge me for coming out of contract early, surely not ,when you are in breech of contract

Re: breech of contract

Schockwave — Sun, 12 Mar 2023 11:15:08 GMT

@Profile closed , unfortunately, it is not always possible to get a quick fix, as it depends why the masts are down and where they are, as they may need the landowner’s permission.

If you have fixed broadband, then most phones nowadays have wifi calling.

You cannot just cancel the contract, you should have spoken to EE rather than just cancel, as they can then charge you for the rest of the contract.

The whole point of having wifi calling is so that if there is a problem with signal, you can still make and receive calls, etc.

Re: breech of contract

Profile closed — Sun, 12 Mar 2023 11:18:03 GMT

I did speak with ee

Re: breech of contract

Profile closed — Sun, 12 Mar 2023 11:22:05 GMT

wifi calling is only available if you have wifi ,I did ring ee and canceled my contract as there not providing a service that I pay for ,so I've gone elsewhere

Re: breech of contract

bristolian — Sun, 12 Mar 2023 13:11:49 GMT

The user who started this thread has closed their profile so is unlikely to see this reply, but network outages affect all operators from time-to-time and no-one is immune from this.