topic Re: 5GEE Router - Slower speeds than Mobile in Mobile Network discussions

5GEE Router - Slower speeds than Mobile

JakeH03 — Sun, 05 Mar 2023 13:06:22 GMT

I recently got the 5GEE Router, unlimited package.
But I only seem to get maximum 20mbps down/up, whereas on my phone I manage to get 90mbps down/up.

Is there any way I can improve my speeds from my router without having to buy an antenna?

I am connected via Ethernet, and have also ran speed tests from another device connected by Wifi, both have the same speed. But if I disable wifi and use the mobile data on my phone, my speeds are much higher.

Thanks

Re: 5GEE Router - Slower speeds than Mobile

Chris_B — Sun, 05 Mar 2023 13:27:12 GMT

@JakeH03 Can you try relocating the router to a different location?

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Sun, 05 Mar 2023 13:32:06 GMT

I've tried, it's currently in the best location I can find

Re: 5GEE Router - Slower speeds than Mobile

EssexBoyEE — Sun, 05 Mar 2023 14:18:29 GMT

Assuming that the Sim in the Router is the same Network and like for like Sim Plan that's on your Phone?, what happens if your swop the Sims around as a Test, do the speeds stay the same or follow the Sim.

Which Phone do you have (Make and Model) and which 5G Router do you have (Make and Model).

What does the EE Coverage Checker tell you about Signal Quality in your Area.

On the Routers Status / Network Info Page what are the Signal Info showing, in particular Signal, RSRP, RSRQ and SNIR and Cell ID or EnBid Numbers, also any info on type of Signal Carrier you are connected to, ie, B?+B?+N?

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Sun, 05 Mar 2023 14:31:17 GMT

After switching the sims, I still get the same result (Phone has better speeds on mobile data)

I have a S22 Ultra and the Router is the 5GEE 2021 Router I believe, it doesnt have the year on the bottom.

Coverage checker isn't great. It says "Good coverage outdoors" which I was aware of, I just expected to get the same if not a little better when compared to using my mobile indoors.

RSRP: -94dBm

RSSI: -81dBm

Band: B3+B3

Cell ID: 5573632

I cannot seem to find any of the other things you've mentioned. I can see it is 5G and EE.

Thanks

Re: 5GEE Router - Slower speeds than Mobile

EssexBoyEE — Sun, 05 Mar 2023 15:09:51 GMT

Cell ID: 5573632 appears to be the EE Mast near Upper Marham (Directly East of the RAF Marham Air Base), your Router is picking up Sector 0 on 4G B3 which is Sector SW so Im assuming you may be NE of the Mast? the Mast appears to be in a 5G Area.

Try and locate the Router so it has the best Signal and Line of Sight to the above Mast.

Looking at your Stats, you are not directly connected to a 5G Signal only 4G+, Your Signal (RSRP) is -94dBm, this is ok but could be better, the lower the Number the better Signal, ie -89dbm is a stronger Signal. When re Locating the Router let it to settle for a few mins then do a Restart, when you found a good spot, ideally near a window try moving the Router slightly here and there even a few inches sometimes makes a difference to the Signal Quality.

I going to assume your Samsung is picking up a 4G + 5G Signal, If you want to get a better idea of Signal Information in your Area on your Phone then download NetMonster from the PlayStore and have a play with it.

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Sun, 05 Mar 2023 15:32:49 GMT

Correct. I've tried moving the router around on the window sill a bit to try and find the best LOS, but I do not seem to be getting much/if any improvement. I have raised and lowered it in on boxes and things too, to see if that helps, nothing.

Interestingly, my phone has:

RSSI: -105dBM

RSRP: -105dBM

RSRQ: -12dBM

SNR: 2dB

While connecting to cell id: 5573635

But it's still getting faster speeds?

Re: 5GEE Router - Slower speeds than Mobile

EssexBoyEE — Sun, 05 Mar 2023 16:55:18 GMT

Your router isn't connecting to 5G only 4G and I'm guessing you're Samsung is connected to 5G.

What does Netmonster say on the Samsung Signal Stats about 5G?.

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Sun, 05 Mar 2023 18:11:53 GMT

I'm not 100% sure how to read all of this, hopefully this helps.

[Mod edit: Image rejected as it contained personal information, such as a home address]

Re: 5GEE Router - Slower speeds than Mobile

EssexBoyEE — Sun, 05 Mar 2023 17:48:25 GMT

Pic needs Admin approval, so will need to wait to see it.

Re: 5GEE Router - Slower speeds than Mobile

EssexBoyEE — Sun, 05 Mar 2023 20:08:28 GMT

Apparently Picture contains Personal Info, so can you amend and resend.

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Mon, 06 Mar 2023 17:04:06 GMT

Ive just got back from work, and now my download speed is less than 2Mbps, while my RSRP and RSSI are lower? -80dBm -70dBm respectively. Above is the photo that my phone is connected too.

Re: 5GEE Router - Slower speeds than Mobile

Leanne_T — Mon, 06 Mar 2023 17:25:06 GMT

Hi @JakeH03

Thanks for coming here.

I would suggest reporting this to our tech gurus, they can get this looked into further for you.

Leanne.

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Mon, 06 Mar 2023 18:34:29 GMT

Thanks @Leanne_T , I'm going to try an external antenna, as I understood i'm in a bit of a rough spot for coverage here anyway, if that doesnt have any success, I'll be sure to contact them.

Re: 5GEE Router - Slower speeds than Mobile

Leanne_T — Mon, 06 Mar 2023 18:37:28 GMT

Let me know how you get on @JakeH03

Leanne 🙂

Re: 5GEE Router - Slower speeds than Mobile

EssexBoyEE — Mon, 06 Mar 2023 20:05:37 GMT

@JakeH03 I'm out and about at the mo, but a quick glance at your Netmonster confirms that your Sammy Phone is using a 5G Connection.

I will look into more detail later.

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Tue, 07 Mar 2023 12:27:04 GMT

Sadly this wasnt the solution @Leanne_T I infact got lower speeds from an external antenna (possibly the one I used).

I think I'll be giving 150 a call later and hopefully get over to the tech team and see if they have any advice for me after work today.

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Tue, 07 Mar 2023 12:28:31 GMT

Ah okay @EssexBoyEE Just interesting, because even if I set my router to 5G only, I do not get any better speeds, possibly just because of the distance from the mast, but i'm not 100% sure on the max range on the masts and how much interference there is around here.

Re: 5GEE Router - Slower speeds than Mobile

Leanne_T — Tue, 07 Mar 2023 13:15:11 GMT

Let me know how you get on when you give us a call @JakeH03

Leanne.

Re: 5GEE Router - Slower speeds than Mobile

JakeH03 — Tue, 07 Mar 2023 17:45:25 GMT

Hi @Leanne_T just got in touch with a technician, sadly we didnt resolve the issue.
He ran me through some basic troubleshooting, resetting the router, running speed tests, changing settings ect.

Unfortunately he couldn't pursue it further as I couldn't put the sim card from the router into a different device, so I am still left my orginal issue.