topic Re: Poor service since day 1 in Mobile Network discussions

Poor service since day 1

WillRob7 — Wed, 01 Mar 2023 16:22:32 GMT

I have had poor service from day one, says I have 5G but it's ridiculously slow (4Mb/s) then I've been told to use WiFi... How do I do that when I'm out working. My phonecalls drop in and out. I've phone up multiple times the first time, I was told there was a problem in my area and that they had just discovered it, and I was to give it two weeks, nothing changed, I have reported my problem multiple times to which the reply is always there is nothing wrong in my area. I asked to cancel my subscription but I was told I couldn't. I've tried the SIM card in multiple phones and no difference.

Shocking service, I can only use my phone when I'm at home or on the odd occasion outside.

Re: Poor service since day 1

Katie_B — Wed, 01 Mar 2023 17:49:20 GMT

Hello @WillRob7.

Welcome back to the community.

I am sorry to hear the issue has continued.

Could you please let me know if any known issues show on our Coverage Checker?

After the two weeks did you report this again?

Speak soon,

Katie

Re: Poor service since day 1

bristolian — Wed, 01 Mar 2023 18:13:21 GMT

Was this a brand new connection to EE, or an upgrade from a previous device?

Does your phone have an option to alter the network modes and test in 4G or with 5G disabled?