topic Re: 4G/5G connection has been terrible in Mobile Network discussions

4G/5G connection has been terrible

SJ1085 — Sun, 19 Feb 2023 00:09:14 GMT

For the last couple of months my 4G speeds have been disgusting. I thought it may be due to my 2 year contract being complete and I wasn’t renewing it for a good few months. So I thought I’d do a 12 months sim only plan, which I did 3days ago. I went for the option with the best possible speeds, so it said. 5G doesn’t even appear but that’s fine cause for me 4G speeds seem to be good enough for me. BUT for some reason lately it’s been totally totally rubbish where I live in London Canary Wharf. So now I’m kinda regretting taking out another contract with EE. Is anyone else having problems in this part on London ? I’m getting 5/6mb download speeds and less than 1mb on upload. EE need to change their TV ads about having great speeds.

Re: 4G/5G connection has been terrible

XRaySpeX — Sun, 19 Feb 2023 00:16:22 GMT

Reaching your min. term has no effect on speeds.

Re: 4G/5G connection has been terrible

SJ1085 — Sun, 19 Feb 2023 00:30:05 GMT

Already spoke with someone yesterday about this issue. I did all the troubleshooting that needed to be done and still in the same situation. The lady I was speaking with was nice and tried to help but to be honest it seemed like she doesn’t know what’s going on so I gave up because we were both wasting our time

Re: 4G/5G connection has been terrible

bristolian — Sun, 19 Feb 2023 00:58:15 GMT

What phone/device are you using? And are these problems on multiple devices?

Do you know any other EE users in these locations, and are they having similar issues?

Re: 4G/5G connection has been terrible

Northerner — Sun, 19 Feb 2023 11:35:08 GMT

Hi @SJ1085

Try restarting your device.

Thanks

Re: 4G/5G connection has been terrible

SMN_ — Tue, 19 Dec 2023 14:37:03 GMT

Yes! Funnily enough I also live in Canary Wharf and have one bar of signal and on 5G but in general it’s not great.
I am also very much regretting taking out another contract.

Re: 4G/5G connection has been terrible

Leanne_T — Tue, 19 Dec 2023 16:18:16 GMT

Hi @SMN_

Thanks for coming here, I am sorry to hear you are experiencing signal issues.

Have you reported the problem on our EE Coverage & Network Status Checker? If you select 'check status' you can report this to our network team.

Leanne.