topic Internet coverage in Oxfordshire in Mobile Network discussions

Internet coverage in Oxfordshire

07405EE — Thu, 16 Feb 2023 23:32:41 GMT

When a customer comes to you next time, do let them know in advance that Oxford is not a suitable place to buy an EE sim as there are 1 to 0 signals of 4G at times 😕

Re: Internet coverage in Oxfordshire

07405EE — Thu, 16 Feb 2023 23:24:50 GMT

Is anyone else having the issue of EE sim's internet not working in phone? We've literally been going to EE store to cancel the contract for the whole week but the customer service is really pathetic. Rather than resolving the issue, they are saying buy a new phone :@ . They should pay for buying a new phone then

Re: Internet coverage in Oxfordshire

Katie_B — Fri, 17 Feb 2023 08:17:11 GMT

Good morning @07405EE.

Welcome to the EE Community.

Are you SIM only or Device contract?

Have you been able to check for any known issues within your area using the Coverage Checker?

I have entered a post code for Oxfordshire and can see there is service available for both 4G and 5G.

Please could you also try your SIM in another device to see if this improves? should it improve this would indicate a problem with the device you are using.

Speak soon,

Katie

Re: Internet coverage in Oxfordshire

07405EE — Fri, 17 Feb 2023 13:07:06 GMT

Hi !

I am using the sim only contract with EE. Every other network's sim is working in the device like Lyca, 3, Vodafone. Why is there Internet issue with EE only 😐

Re: Internet coverage in Oxfordshire

James_B — Fri, 17 Feb 2023 11:14:54 GMT

Hi @07405EE,

Does the network status checker report any issues in your area? (Please select the 'check status' option)

James

Re: Internet coverage in Oxfordshire

07405EE — Fri, 17 Feb 2023 13:06:07 GMT

Hi !

Yes, it does. It says poor coverage in your area.

Re: Internet coverage in Oxfordshire

James_B — Fri, 17 Feb 2023 12:48:27 GMT

Hi @07405EE,

Please can you send me your postcode via private message so I can take a look at it for you? (Just tap my name to send me a message)

Thanks

James