topic Re: No signal for 3 days in chesham in Mobile Network discussions

No signal for 3 days in chesham

Hazell2028 — Wed, 15 Feb 2023 12:18:23 GMT

This is now day 3 of having no service on my 2 phone contracts from my home address. I am awaiting very important call and cannot get the use of Wi-Fi calling. I don’t think it is fair that I am paying line rental and don’t have the full use of my phones.

Re: No signal for 3 days in chesham

bristolian — Wed, 15 Feb 2023 12:42:32 GMT

What's the issue you're having with WiFi-calling?

Local service outages can be checked on https://coverage.ee.co.uk/coverage/ee

Re: No signal for 3 days in chesham

Hazell2028 — Wed, 15 Feb 2023 12:51:38 GMT

The issue is I have turned my Wi-Fi calling on am not receiving or making calls as their not going through.

Regards
Rob Hazell

Sent from my iPhone

Re: No signal for 3 days in chesham

James_B — Wed, 15 Feb 2023 13:53:18 GMT

Hi @Hazell2028,

Is there a WiFi Calling or VoWiFi symbol showing in your phone's status bar?

James

Re: No signal for 3 days in chesham

Hazell2028 — Wed, 15 Feb 2023 14:50:55 GMT

Yes the Wi-Fi calling symbol is showing when my phone is locked.

Regards
xxx xxxxxx

Sent from my iPhone

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: No signal for 3 days in chesham

James_B — Wed, 15 Feb 2023 14:13:57 GMT

What happens when you try to make a call @Hazell2028?

James

Re: No signal for 3 days in chesham

Hazell2028 — Wed, 15 Feb 2023 14:20:12 GMT

Nothing no dialling tone or anything.

Re: No signal for 3 days in chesham

James_B — Wed, 15 Feb 2023 14:23:11 GMT

Hi @Hazell2028,

Do you have a strong WiFi connection?

Have you tried restarting your phone?

James

Re: No signal for 3 days in chesham

Nick184 — Thu, 16 Feb 2023 08:49:43 GMT

Had the exact same issue for the last few days, only when I drive into chesham where my office is. Resetting phone doesn't work, resetting SIM doesn't work. Constant exclamation mark showing next to my signal whenever I disconnect from office WiFi. Can't do anything online or get messages. But EE says no problem.... 🤷🏼‍♂️

Re: No signal for 3 days in chesham

Leanne_T — Thu, 16 Feb 2023 09:23:18 GMT

Morning @Nick184

Welcome to the EE Community.

Does the Network Status Checker report any problems for the area?

If no problems are reported (after selecting the 'check status' option), please tap 'report a problem' so our network team can investigate and keep you updated.

Thanks.

Leanne