topic Re: Slow 4G Connection in Aberystwyth since Jan 2023 in Mobile Network discussions

Slow 4G Connection in Aberystwyth since Jan 2023

sionilar — Wed, 15 Feb 2023 11:21:53 GMT

Been using EE 4G for nearly two years now, using good quality 4G router and external antenna. Have also tested 4G on an iPhone 12 outdoors, and up from the house, where I know where I've had full signal, and full speeds.

Speeds had been very good – up to 140mbs down and up to 40mbps up on most early mornings, and up to half of this during the day, understandably because of higher use locally.

Since January, speeds have taken a steep downturn, with pings reaching over 1200, and often only reaching 3mbps down and 9mbps during the day. It's often so slow, websites assume I'm offline!

Not sure if this is a capacity issue or not, but contract is coming to and end in May, but it'll be Starlink if things don't improve.

EE – could you look into this, please?

Re: Slow 4G Connection in Aberystwyth since Jan 2023

Leanne_T — Wed, 15 Feb 2023 12:41:52 GMT

Hi @sionilar

Welcome to the EE Community.

Does the Network Status Checker report any problems in your area?

If no problems are reported in your area (after selecting the 'check status' option), please tap 'report a problem' so our network team can investigate.

Thanks.

Leanne 🙂

Re: Slow 4G Connection in Aberystwyth since Jan 2023

sionilar — Wed, 15 Feb 2023 13:07:57 GMT

Hi, I've tried to reply using the form, but then says something went wrong. Hopeless!

Re: Slow 4G Connection in Aberystwyth since Jan 2023

Leanne_T — Wed, 15 Feb 2023 14:03:20 GMT

Hi @sionilar

Do you get this message using the report a problem on the network status checker?

Leanne.

Re: Slow 4G Connection in Aberystwyth since Jan 2023

sionilar — Wed, 15 Feb 2023 14:16:11 GMT

Yes, I did.

Re: Slow 4G Connection in Aberystwyth since Jan 2023

Leanne_T — Wed, 15 Feb 2023 14:19:45 GMT

Thanks @sionilar

If you get an error message, please call us on 150 or 0800 079 8586 and the team will get this looked into in more detail for you.

Leanne.