topic No phone signal in Mobile Network discussions

No phone signal

Bodling1606 — Fri, 10 Feb 2023 09:28:35 GMT

We have had no mobile signal in Portree for 5 weeks. Keep getting updates every two weeks stating can’t get access to mast then need a specialist team to climb mast. Completely unacceptable service from a company that advertises how good they are.

Re: No phone signal

Jon_K — Fri, 10 Feb 2023 11:47:54 GMT

Hi @Bodling1606

Did you sign up to get the updates in the Network Status Checker?

This is the best way to stay up to date with any issue ongoing.

You can talk to our Customer Care team if you feel you are due a refund for loss of service.

Jon

Re: No phone signal

bristolian — Fri, 10 Feb 2023 13:03:33 GMT

Unfortunately some site faults turn out to be more complex than initially thought, and may involve needing additional permissions and/or a tower-climb.

These issues affect all network operators.