https://community.ee.co.uk/t5/Mobile-Network-discussions/Damaged-Phone-Mast/m-p/1226481#M25614 <P>We have a damaged phone mast in my area BS15. Last text update from EE was that it was going to be fixed on 03/02/23, this has not happened. Online it says 'will be good within 16 hours' however this is the same update as the last 2 weeks. Where is the update? Will we be entitled to a refund for loss of coverage?</P> Mon, 06 Feb 2023 15:13:40 GMT Ears21 2023-02-06T15:13:40Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Damaged-Phone-Mast/m-p/1226481#M25614 <P>We have a damaged phone mast in my area BS15. Last text update from EE was that it was going to be fixed on 03/02/23, this has not happened. Online it says 'will be good within 16 hours' however this is the same update as the last 2 weeks. Where is the update? Will we be entitled to a refund for loss of coverage?</P> Mon, 06 Feb 2023 15:13:40 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Damaged-Phone-Mast/m-p/1226481#M25614 Ears21 2023-02-06T15:13:40Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Damaged-Phone-Mast/m-p/1226518#M25621 <P>The fix times issued by the status tool are well-intentioned but can sometimes be estimates. Without knowing the nature of the damage, it's impossible to speculate further.</P> <P>EE's legals do provide for service outages and there is no automatic right to a refund for local loss of coverage - if you want to discuss your specific account then the best way is to call CS on 150 or 0800 0798586.</P> <P>You should be able to use WiFi-calling anytime you have indoor coverage issues.</P> Mon, 06 Feb 2023 17:36:03 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Damaged-Phone-Mast/m-p/1226518#M25621 bristolian 2023-02-06T17:36:03Z