topic Calls Fail in Mobile Network discussions

Calls Fail

Jenni44 — Wed, 01 Feb 2023 07:11:24 GMT

Hi, when I try to make a call to anyone it just says ‘call fail’ I can txt and use what's app but cannot make calls I have tried turning off and on and the airplane mode reset but to no avail. No problem with coverage or my phone iPhone 13. Are you able to assist please ? Thanks

Re: Calls Fail

Christopher_G — Wed, 01 Feb 2023 10:02:04 GMT

Hi @Jenni44

Welcome to the community, we'll do our best to help.

Does your phone show that it has signal and connected to EE?
Chris

Re: Calls Fail

Jenni44 — Wed, 01 Feb 2023 12:10:52 GMT

Hi Chris, no all I have is a WiFi signal (when connected to WiFi)

Sent from my iPhone

Re: Calls Fail

Christopher_G — Wed, 01 Feb 2023 12:27:06 GMT

OK, thanks @Jenni44.

Could you pop your postcode into our network coverage checker and hit the 'check status' button please? It will let you know if there are any maintenance works in the area and let you report a problem if we're not aware.

Chris

Re: Calls Fail

Jenni44 — Wed, 01 Feb 2023 12:33:52 GMT

Hi Chris,
Yes all seems ok with the signal

Sent from my iPhone

Re: Calls Fail

Christopher_G — Wed, 01 Feb 2023 12:41:45 GMT

OK, thanks @Jenni44.

Could you try these steps please?

Manually search for an available network. You'll find this in Settings > Mobile Data > Network Selection.
Choose any non-EE network operator (this will fail, but it's part of the plan)
Once it fails, re-search and select EE

Let me know if you're then able to make calls.
Chris

Re: Calls Fail

bristolian — Wed, 01 Feb 2023 12:47:51 GMT

@Jenni44 wrote:
Hi Chris, no all I have is a WiFi signal (when connected to WiFi)

Sent from my iPhone

Do you have WiFi-calling enabled? And a WiFi-calling symbol active?

If not, then your phone won't be able to use any mobile-network based functions without either having network coverage or WiFi-calling enable.

Usage of apps such as WhatsApp, Messenger & suchlike is only carried through EE's mobile network as data. It's not a voice call as far as EE is concerned, it's data traffic. This will be using your WiFi-connection.