topic Re: EE wifi mast problems in Mobile Network discussions

EE wifi mast problems

jockwav1 — Sun, 29 Jan 2023 15:50:54 GMT

Spoke to someone on the 25-01-2023 about my BB speed dropping & very erattic.

He assured me it was a mast problem,all of a sudden.

Does anyone else have problems KA18 Auchinleck.

Re: EE wifi mast problems

XRaySpeX — Sun, 29 Jan 2023 15:59:29 GMT

@jockwav1 : EE don't have WiFi masts. They are mobile network signal masts. WiFi is just the connection within your home for connecting your devices to your mobile router. It then thro' its SIM picks up the mobile signal broadcast by the EE masts.

Re: EE wifi mast problems

bristolian — Sun, 29 Jan 2023 19:13:11 GMT

To add, you can check for issues on EE's mobile network using the "check status" option on https://coverage.ee.co.uk/coverage/ee

Re: EE wifi mast problems

jockwav1 — Mon, 30 Jan 2023 13:27:24 GMT

Yes i have been doing so,i know something is not right with the signal coming into my wifi router.

Re: EE wifi mast problems

jockwav1 — Mon, 30 Jan 2023 13:36:05 GMT

I know EE don`t have masts,what i`m saying is my EE wifi router is what i use for my P.C. BB .

I have spoken to someone a few days ago who assures me he thinks they are working on a mast

that gives me my signal.I have been with EE for nearly 3 years,i know what signal i usually get

just all of a sudden it is all over the place.I will give them some time to get this sorted out before

i do anything else.

Re: EE wifi mast problems

Leanne_T — Mon, 30 Jan 2023 14:19:47 GMT

Hi @jockwav1

Let us know how you get on once the mast issue is resolved in the area.

Thanks 🙂

Leanne.

Re: EE wifi mast problems

bristolian — Mon, 30 Jan 2023 17:37:01 GMT

@jockwav1 wrote:

I have spoken to someone a few days ago who assures me he thinks they are working on a mast

Use the service status checker I linked to in my previous post.

There may be some subtleties getting lost in translation here, but "thinks they are working on a mast" sounds a tad vague to me.

Any known network issues should be reported on the tool. If nothing's showing, I would personally conclude there's no known basis to your problems.

Re: EE wifi mast problems

jockwav1 — Tue, 31 Jan 2023 08:59:44 GMT

Well it started on the 24th-25th Jan,i`m usually quite patient but this is so annoying.

I will give it a few weeks then look elsewhere if it is still the same,paying for bad BB not good.

Re: EE wifi mast problems

jockwav1 — Fri, 03 Feb 2023 10:58:57 GMT

Still no improvement in my fluctuating BB speed,it`s very unstable and they will increase their prices on 31st of March £5.50.😅

Re: EE wifi mast problems

James_B — Fri, 03 Feb 2023 11:41:02 GMT

Hi @jockwav1,

Have you received any updates since reporting the problem via the Status Checker?

James

Re: EE wifi mast problems

jockwav1 — Fri, 03 Feb 2023 14:14:45 GMT

NO so i have just phoned and spoke to a lady she said just had a look and there is a red area on your right that might be causing this.I have been with EE almost 3 years and it`s been trouble free.This problem just showed up about the 24 01 2023 the speed tests i have done shows my download speeds were good before that date.

Re: EE wifi mast problems

James_B — Fri, 03 Feb 2023 14:21:20 GMT

Hi @jockwav1,

It sounds like our network team are aware of the issue and they'll be working to resolve it as quickly as possible.

I'm sorry for any inconvenience caused in the meantime.

James

Re: EE wifi mast problems

jockwav1 — Fri, 03 Feb 2023 16:01:29 GMT

Yes they are aware of these problems this lady was supposed to phone me back at 3.30pm,never happened.

Re: EE wifi mast problems

Leanne_T — Fri, 03 Feb 2023 17:15:59 GMT

I'm sorry to hear this @jockwav1

Have you had a call back since you posted?

Leanne 🙂

Re: EE wifi mast problems

jockwav1 — Fri, 03 Feb 2023 20:03:57 GMT

I give up with this i can do without the hassle & they want to raise the prices in march?laughable,time to look around.

Re: EE wifi mast problems

Katie_B — Sat, 04 Feb 2023 08:24:32 GMT

Hello @jockwav1.

Please could you confirm if you received a call back so we can try to help further here on the community?

Speak soon,

Katie

Re: EE wifi mast problems

jockwav1 — Sat, 04 Feb 2023 09:44:48 GMT

Someone called me yesterday at tea time they said they would phone me back in 20 minutes,never happened,not surprised really.

Re: EE wifi mast problems

Katie_B — Sat, 04 Feb 2023 10:14:38 GMT

Hi @jockwav1.

I have sent you a private message for more details.

Katie

Re: EE wifi mast problems

jockwav1 — Sat, 04 Feb 2023 13:43:40 GMT

Sent reply

Re: EE wifi mast problems

jockwav1 — Sun, 05 Feb 2023 10:39:35 GMT

STILL WAITING☹️