topic Re: Serial 3G/4G Network Outages in Mobile Network discussions

Serial 3G/4G Network Outages

SEG4 — Mon, 30 Jan 2023 09:04:28 GMT

Why does the 3G/4G network service regularly fails in my home area. I receive regular EE text messages alerting users to problems in the area. Is it time for me to move to an alternative network operator?

Re: Serial 3G/4G Network Outages

Chris_B — Mon, 30 Jan 2023 09:09:08 GMT

@SEG4 Do you at present have a network issue? The message you are receiving is covering that area not one particular mast in that area. If one mast has a fault even if you are not connected to that mast you’ll get that message.

Re: Serial 3G/4G Network Outages

grsdev — Mon, 30 Jan 2023 09:09:31 GMT

Is there actually any impact on the service you're getting? I get the impression that EE is a bit trigger-happy with these "we have a problem" text messages. At one point I was getting 3 or 4 a week but service was almost always the same, no worse than usual, throughout.

Re: Serial 3G/4G Network Outages

SEG4 — Mon, 30 Jan 2023 13:33:08 GMT

I understand your comment, however whenever I receive the alert message there is no service. For the area in which I live the alerts are not generic messages. The service I experience is intermittent and I often cannot get connected to the 3G/4G network.

Re: Serial 3G/4G Network Outages

SEG4 — Mon, 30 Jan 2023 13:34:52 GMT

When I receive the alerts I cannot access the network. It has been down now for 2 days and still today there is no service.

Re: Serial 3G/4G Network Outages

Leanne_T — Mon, 30 Jan 2023 14:06:25 GMT

Hi @SEG4

I'm sorry to hear this.

Once our network team have an update you will be sent a message to let you know.

If you would like further details on the fault please call us from any phone on 0800 079 8586.

Leanne.

Re: Serial 3G/4G Network Outages

bristolian — Mon, 30 Jan 2023 17:39:21 GMT

@SEG4 wrote:

When I receive the alerts I cannot access the network. It has been down now for 2 days and still today there is no service.

Just to clarify, are you saying you are experiencing a total loss of coverage? That should certainly be reported on the tool and generate a "known issue" text for those registered users.

It's not uncommon for there to be no 3G coverage, but do you get 2G service alongside 4G?

Re: Serial 3G/4G Network Outages

SEG4 — Wed, 01 Feb 2023 15:39:52 GMT

When I say there is no service I mean a total loss of 2,3 and 4 G service.Sent from my Galaxy

Re: Serial 3G/4G Network Outages

Leanne_T — Wed, 01 Feb 2023 16:49:22 GMT

Hi @SEG4

Thanks for coming back to us.

Has there been any change in the area since you posted about this issue?

Leanne.

Re: Serial 3G/4G Network Outages

SEG4 — Wed, 01 Feb 2023 23:22:52 GMT

Hi again, received an update text on Monday and normal service now resumed. I also spoke with a very helpful EE Techie on Monday who suggested a couple of reset tips. So far so good.Best wishes, Stephen. Sent from my Galaxy

Re: Serial 3G/4G Network Outages

Katie_B — Thu, 02 Feb 2023 08:14:15 GMT

Thanks for coming back and letting us know @SEG4.

If you have any questions in the future please be sure to let us know.

Katie