topic Re: Not registered on network in Mobile Network discussions

Not registered on network

jillyhoots — Mon, 05 Oct 2020 09:22:35 GMT

I can't make any calls not even to EE to get some support - every time I try and call I get the message not registered on network. I've just transferred to EE and paid my first bill !! What can I do? I only have my mobile so have no way of contacting anyone without it? I'm working from home and live alone so not great !

Re: Not registered on network

bristolian — Mon, 05 Oct 2020 09:28:17 GMT

Hi @jillyhoots

Is your phone displaying signal bars? If not - you can check for local area faults here - this site also includes facilities to get updates on known issues and report any suspected problems not yet listed.

Do you have WiFi at home? If you do - or indeed anytime you don't have mobile signal for whatever reason - you can use EE's EE's WiFi calling to call & text as normal.

Re: Not registered on network

jillyhoots — Mon, 05 Oct 2020 09:32:40 GMT

Thanks I've just checked for faults and it says engineers are on site and upgrading the network, they expect good service in two hours so I guess that's causing the problem? I do have Wifi at home so how do I use EEs wifi calling ?

Re: Not registered on network

bristolian — Mon, 05 Oct 2020 09:48:20 GMT

Click on the link I created in my previous post - or here

The help page will show you all the steps to use the service.

Re: Not registered on network

jillyhoots — Mon, 05 Oct 2020 09:55:09 GMT

Thanks so much, I've set up my Wifi calling now and it works 😊 I've also had a text from EE to say there is a problem in my area and they are hoping to fix it in the next hour.

Re: Not registered on network

Rajaabouziane12 — Wed, 30 Dec 2020 14:58:28 GMT

The problem is that the sim card is not activated

Re: Not registered on network

Shabzzy786 — Thu, 29 Sep 2022 21:21:55 GMT

You would need to call EE.

Re: Not registered on network

GrahamRounce — Tue, 24 Jan 2023 15:44:52 GMT

None of this is any use. It happens all the time. I have to restart my phone (Galaxy A40) to fix it. Then it's ok. For while.... Very not happy.

Re: Not registered on network

Leanne_T — Tue, 24 Jan 2023 16:01:10 GMT

Hi there @GrahamRounce

Thanks for coming here.

Are you able to try the SIM card in another phone to see if the same happens?

Speak soon 🙂

Leanne.