topic Re: Bad signal in Mobile Network discussions

Re: Bad signal

jonboyedwards — Tue, 24 Jan 2023 14:28:00 GMT

in my postcode area (TF9) the signal is always bad.... indoors anywhere in my town you struggle to get any signal at all. in my home i very rarely can take a call unless i use whatsapp or messenger. most times my phone will ping when i go upstairs to tell me i have a missed call. . the EE mast is less than half a mile away on top of a former water tower..... i can see this from my back garden . EE tells me there is a second mast somewhere in the area , but they won't tell you where..

EE coverage checker says "you can expect good coverage indoors and outdoors" in my area...... i think not!

i have been disatisfied with the signal/service for years, but speaking to users of other services i dont think they are any better.. i think its just a case of there isnt a lot of money to be made from small towns, so they arent going to spend the money to improve the service.

Re: Re: Bad signal

Leanne_T — Tue, 24 Jan 2023 15:22:15 GMT

Hi there @jonboyedwards

Welcome to the community.

Are you able to check the postcode where you are having the problem on our coverage checker?

If you select the 'check status' button, it will let you know if we're aware of any problems in the area.

Leanne

Re: Re: Bad signal

Chris_B — Tue, 24 Jan 2023 16:26:41 GMT

@jonboyedwards the coverage checker is just a guide and not a guarantee of service, it does say this on there.
Can you not use Wi-Fi calling as that’s what this service for, ie indoors when there is poor to no signal.

Re: Re: Bad signal

bristolian — Tue, 24 Jan 2023 17:15:12 GMT

@jonboyedwards wrote:

i think its just a case of there isnt a lot of money to be made from small towns, so they arent going to spend the money to improve the service.

If anything the opposite is true.

You might be interested to read up on the SRN & ESN projects - Shared Rural Network & Emergency Services Network . The former is cross-industry, the latter is EE-specific, but both specifically target coverage improvements in rural & remote areas.

In Scotland, the Scottish 4G-Infill project is EE-dominated.

Re: Re: Bad signal

jonboyedwards — Tue, 31 Jan 2023 23:25:27 GMT

the coverage checker says "you should have good coverage indoors and out" but its wrong.... indoors i constantly get "emergency calls only" and outdoors (less than 500 yards from the nearest tower) i get one bar... coverage is NOTHING like EE claim.

Re: Re: Bad signal

jonboyedwards — Tue, 31 Jan 2023 23:30:34 GMT

so when work colleagues and customers try to ring my phone and it goes straight to answer phone? and i then don't get an update to tell me that until i leave the house? same at work.. again less than 500 yards from the same tower!! my point is... i pay for a mobile PHONE service.... one would expect (when EE claim to have the UKs best network) to be able to receive phone calls when within 500 yards of a tower!

Re: Re: Bad signal

Christopher_G — Wed, 01 Feb 2023 07:56:32 GMT

Hi @jonboyedwards

Welcome to the community.

Has it always been like this or is it a recent thing? Do you have WiFi at that address where you can utilise WiFi Calling?

Chris

Re: Re: Bad signal

bristolian — Wed, 01 Feb 2023 08:12:37 GMT

Either that site is off-air, or it's not EE equipment.

The former should show under "check status" on the website tool.

Re: Re: Bad signal

jonboyedwards — Sat, 11 Feb 2023 09:10:44 GMT

it IS EE equipment.... there are two EE towers in my town ... i am told on a regular basis via text.. " there is a problem with the service near home" over the last 12 months this has happened 15 times!!! as i type this , my phone has zero bars and "emergency calls only " message... but EE assure me "there should be no issue with your connection... to be honest, i'm sick to death of it..... i'm out of contract this month and i'm going to get an O2 sim only deal... £10 a month cheaper than my current deal and twice as much data..

Re: Re: Bad signal

jonboyedwards — Sat, 11 Feb 2023 09:11:37 GMT

im typing this from my pc btw...

Re: Re: Bad signal

jonboyedwards — Sat, 11 Feb 2023 09:15:53 GMT

yes i have wifi. by wifi calling do you mean use whatsapp or messenger? fine except that's no good indoors anywhere else in the town..... no signal indoors...

Re: Re: Bad signal

Leanne_T — Sat, 11 Feb 2023 09:18:22 GMT

Hi @jonboyedwards

Thanks for coming back to us.

If you would like to get the signal problems looked into, I would suggest getting in touch with our tech gurus.

They will give you an update after checking the area.

Leanne.

Re: Re: Bad signal

bristolian — Sat, 11 Feb 2023 17:50:33 GMT

Do you know any friends or relatives who use EE - do they have the same problems in the same location? If they do, that's good evidence of a network issue, but if not there may be a fault with your phone.

Apps such as WhatsApp & Messenger are just that - apps. WiFi-calling enables you to make & receive calls using your phone's native dialler, and send & receive text messages - all as normal without any need for mobile coverage.

WhatsApp & Messenger only allow you to communicate with other app users, but calls & texts made or received via WiFi-calling are sent & dialled entirely as normal, and will seamlessly swap between WiFi & 4G-voice carriers.