topic Re: No signal UK in Mobile Network discussions

No signal UK

Nicw12 — Tue, 24 Jan 2023 09:32:38 GMT

Good morning! I strangely have no signal this morning but others in my office on EE do? I can't activate wifi calling either so can't phone EE to see what the issue is? Does anyone have any suggestions on how to remedy this? I have had a look and there doesn't appear to be a chat function on the EE website for me to use?

Thanks in advance

Re: No signal UK

Leanne_T — Tue, 24 Jan 2023 11:30:18 GMT

Hi @Nicw12

Thanks for coming here.

Have you restarted your phone?

Is this in the one area that you have no signal showing?

Thanks 🙂

Leanne 🙂

Re: No signal UK

bristolian — Tue, 24 Jan 2023 12:17:51 GMT

What's stopping you from activating WiFi-calling?

The other troubleshooting would be to do a 2way SIM-swap with a working phone, and see if the problem follows your SIM or remains with your phone.

Re: No signal UK

Nicw12 — Tue, 24 Jan 2023 14:40:23 GMT

Yeah I did restart and there is reception in the area, turns out EE deactivated my sim for some reason?! Sorted now thanks

Re: No signal UK

Nicw12 — Tue, 24 Jan 2023 14:41:59 GMT

Wifi calling is not working either, and I don’t have another SIM to try but it turns out that EE had deactivated my SIM in error - they are sending out a new message one

Re: No signal UK

Christopher_G — Tue, 24 Jan 2023 15:35:22 GMT

Sorry to hear that happened, @Nicw12.

Glad you're up and running.

Chris